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# Help Desk 1

- **Company:** CyberCore Technologies
- **Location:** Fort Meade, MD, United States
- **Salary:** $60,000.0 - $116,000.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Data Processing, Information Technology, User Accounts
- **Published:** August 2, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9074215/help-desk-1

## About the Role

* One (1) year of demonstrated Help Desk experience with a Bachelor's Degree in a Business, Technical, or Math related field
 * Three (3) years of Help Desk experience with an Associate degree
 * Five (5) years of Help Desk Experience with a High School Dipolma.
 * DOD 8570 Compliance with IAT Level 1 is required
 * Active TS/SCI security clearance with a current polygraph is required

## Description

* Utilize work aids to resolve tickets at lowest level of support
 * Receive, triage, and route tickets to Tier 2 Help Desk accordingly
 * Compile and organize data for monthly status reports
 * Develop an understanding of the numerous process flows to other IT systems, create and maintain user accounts
 * Create Help Desk tickets in the designated ticket tracking system, provide an initial acknowledgement to the end user validating receipt of the ticket
 * Assist users with account creation, accessing and using IT systems
 * Update Standard Operating Procedure documents to adapt to new system functionality or configuration changes
 * Analyze, log and track issue and problem tickets related to Intelink application
 * Provide trend analysis and metrics to the Government based on gather data and monthly status reports
 * Ensure compliance with security procedures for data handling, participate in planning sessions for process improvement
 * Provide daily written and oral communications, make recommendations for improving documentation


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