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# IT Service Desk Analyst

- **Company:** TEKSYSTEMS INC.
- **Location:** Chatham, NJ, United States
- **Experience:** Experienced
- **Salary:** $62,400.0 - $83,200.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Macintosh Computers, Apple Mac Systems, Bomgar, Business Software, CompTIA Network+, Desktop Computing, VMware ESX Servers, Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), Network Administration, Citrix Systems, Remote Desktop Services, Azure Active Directory, Remote Service Software, VMware VSphere, Office365, Software Troubleshooting, Sonicwall, Firewalls (Computer Science), Laptops, Network Server, Cisco
- **Published:** August 28, 2026
- **Apply:** https://www.dice.com/job-detail/ffb72ce0-8992-4922-8ebe-46cc6964525a

## About the Role

* 3+ years of experience on a technical helpdesk or in a network administration role
 * 3+ years supporting and administering Microsoft 365/O365
 * 3+ years of hands-on hardware and software troubleshooting (laptops, desktops, servers, network equipment)
 * 2+ years troubleshooting Windows Server 2016 and later
 * Experience with remote support tools (e.g., Bomgar or similar)
 * Familiarity with Active Directory and Azure AD administration
 * Experience supporting Apple hardware and macOS
 * Experience with enterprise mobile devices
 * Strong customer service skills and professional communication - written and verbal
 * Ability to manage your own workload in a fast-paced environment

Nice to Haves

 * Experience with VMware ESX/vSphere
 * Familiarity with firewalls (Cisco, SonicWALL, Meraki)
 * Experience with Citrix, Remote Desktop Services, or VPN solutions
 * Microsoft certifications (MCSE/MCSA) or CompTIA Network+
 * MSP or client-facing support experience
 * Bachelor's degree in a related field, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

We are looking for a skilled and customer-focused IT Service Desk Analyst to join our client's team in the Livingston/Chatham, NJ area. This is a fully onsite role supporting a fast-paced environment where you'll be the go-to resource for end users, executives, and office technology across multiple locations.

Pay: $30-$40/Hr

What You'll Be Doing

 * Providing local desk-side and white-glove support for executives, staff, conference rooms, and office technology
 * Managing incidents, service requests, and escalations through to resolution
 * Delivering remote support for US and international locations
 * Supporting onboarding, hardware deployment, office moves, and onsite troubleshooting
 * Troubleshooting and supporting Windows, Mac, mobile devices, Microsoft 365, and standard business applications
 * Providing AV Level 1 support (rebooting, meeting assistance, etc.)
 * Documenting all support activity clearly in the ticketing system
 * Monitoring trends in reported issues to identify and flag recurring or chronic problems
 * Escalating issues through the appropriate channels and communicating with end users until resolution


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