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# Help Desk Technician

- **Company:** INNOVATIVE TALENT SOLUTIONS
- **Location:** Cary, NC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Issue Tracking Systems, Mainframe Programming, Computer Equipment
- **Published:** August 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a4cfff321e3f9628

## About the Role

As the Help Desk Technician, you are a dedicated customer service professional with at least 2 years of help desk experience. The ideal Help Desk Technician will have at least an associate's degree and certifications, such as CompTIA, network+, a+, or security+. Experience with Active Directory and ticketing systems are a must.

## Description

As the Help Desk Technician, you will provide support for local and remote users for PC, server, telecommunication, network and mainframe applications, software, and hardware issues. You will maintain antivirus testing, assist with asset management of computer equipment, and set up new equipment. The Help Desk Technician will have a hand in any new software or hardware implementations., "The dedicated staff at Innovative Talent Solutions is determined to place candidates in a position where they can excel and make an impact in the workplace. They act as a mentor during the interview and hiring process. Once ITS places you in a position, they continue to monitor your progress with weekly check-ins. I am employed at an outstanding company thanks to ITS."- Amanda W.


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