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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Clin Health-IT Supp Spec-Intermediate - **Company:** The University of Texas - **Location:** San Antonio, TX, United States - **Experience:** Experienced - **Salary:** $266,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Android Software Development, Apple IOS, Apple Mac Systems, Application Release Automation, Health Informatics, Information Systems, Secure Messaging, Epic Mychart, Cisco - **Published:** August 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6010d48721a41b54 ## About the Role * Computer Skills: Moderate knowledge of Microsoft Office (Word, Excel, and Outlook) and both PC and MAC software, hardware, operating systems and network environments. * Language Skills: Ability to read and follow complex instructions, and to analyze and diagnose problems with computer workstations in a networked environment. * Ability to write routine reports and correspondence. * Ability to speak and interact with all levels of computer users. * Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. * Ability to deal with problems involving a few concrete variables in standardized situations. * Attention to Detail: The ability to maintain a professional demeanor, pay attention to details and set priorities in a fast-paced environment. * Professionalism in delegating assignments and follow-up on project completion and accuracy.Ability to follow and provide complex instructions as well as to analyze and diagnose problems within the network environment. Education: * Associate degree in Healthcare, Business, Communications, Information Systems, or related field (demonstrated equivalent years of experience may be considered in lieu of a degree). Experience: * Three (3) years of experience in patient support, patient portal or patient-facing application support, healthcare customer service, or healthcare IT support. Licenses/Certifications: Computer Industry certification such as Microsoft (MCP), CompTIA (A+), Cisco (CCNA) required within one year of hire. Preferred Qualifications: * Bachelor's degree. * Bilingual (English/Spanish). * Epic MyChart certification or proficiency in a patient-facing Epic application. * HDI Support Center Analyst, ITIL Foundation, or patient experience certification (e.g., CPXP). * Prior experience in patient access, revenue cycle, or scheduling. * Independently resolve intermediate-complexity patient-facing technical issues including proxy access scenarios, complex identity verification, account merge issues, account recovery for patients without documented identifiers, and multi-organization linkage. ## Description This mission-critical role will, under limited supervision, provide intermediate technical support to UT Health patients and their proxies for patient-facing Epic applications. Independently resolves standard and moderately complex patient issues using judgment within established procedures - including complex identity verification, proxy and legal guardian scenarios, telehealth troubleshooting across device types, and integration issues between patient-facing applications and bill pay, scheduling, or results release. Differentiates from Associate by independently creating and maintaining patient-facing and internal knowledge content, serving as a named training resource for new hires, developing internal procedures, and assisting with team projects. This is a technical support role; clinical questions are routed to clinical staff and billing questions are routed to the revenue cycle team. The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence - advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has been recognized by Forbes as one of America's Best Employers for Company Culture ., * Exercise judgment within established procedures to determine resolution paths for moderately complex patient situations. * Provide intermediate telehealth/video visit technical support across iOS, Android, Windows, macOS, and browser environments - including pre-visit testing, in-visit connectivity recovery, audio/video device troubleshooting, and waiting room navigation. * Provide patient-facing technical support for integration touch points between patient-facing Epic applications and bill pay, online scheduling, eCheck-in, results release, secure messaging delivery, and external organization views. * Document and escalate well-formed break/fix tickets to clinical application teams when patient-impacting defects are identified; track and communicate resolution status to affected patients within policy. * Recognize and follow organizational escalation paths for complaints, grievances, clinical safety concerns, and potential identity/access security incidents. * Create and maintain patient-facing and internal knowledge content - FAQs, self-help articles, scripts, and tip sheets - within patient-facing channels and the internal knowledge base; review and improve documentation produced by Associate-level staff. * Serve as a named training resource for new hires; lead portions of onboarding within areas of expertise, particularly identity verification and complex patient-facing workflows. * Mentor Associate-level specialists on complex patient interactions, empathy, de-escalation, and identity verification judgment calls. * Develop and document internal Patient Applications Support procedures and workflow improvements. * Assist with team projects by representing the team's perspective in cross-functional work with clinical application teams, revenue cycle, patient experience, and marketing. * Participate in patient-facing application release readiness - review release notes, identify patient impact, draft patient-facing communications, and update internal knowledge. * Maintain strict confidentiality of patient information in accordance with HIPAA. * Other duties as assigned. ## Related Videos - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)