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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, Contact Center Enterprise Platform - **Company:** Johnson & Johnson - **Location:** Raritan, NJ, United States - **Experience:** Expert - **Salary:** $117,000.0 - $201,250.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Artificial Intelligence, Amazon Web Services, C++ (Programming Language), Cloud Computing, Cloud Computing Security, Human-Computer Interaction, Python (Programming Language), Software Engineering, Genesys, Multi-Cloud, Information Technology, Cloud Migration - **Published:** August 1, 2026 - **Apply:** https://dejobs.org/x/x/B0F4505C1E274F5D8707A6FE3131CC71/job/ ## About the Role * Bachelor's degree or equivalent experience is required * Certification in Genesys Cloud / AWS Connect and AI is preferred Experience and Skills: Required: * Brings over 10 years of professional IT experience, including 5+ years of hands-on expertise in deploying platforms like Genesys Cloud and AWS Connect. Preferred: * Proficient in hands-on development using languages such as Java, C++, Python. * Proven experience in product management, service ownership, or service strategy within the medical device or healthcare tech space-driving meaningful outcomes in fast-paced, cross-functional environments. * Familiar with standard concepts, practices, and procedures associated with the ITIL framework preferred. * Exceptional communication, analytical thinking, and problem-solving abilities. * Demonstrates proven thought leadership in driving technology innovation and adoption, with strong interpersonal skills and the ability to deliver results within a complex, global enterprise environment., Accessible Design, Agility Jumps, Business Alignment, Cloud Computing, Cloud Migrations, Cloud Security, Coaching, Critical Thinking, Human-Computer Interaction (HCI), Hybrid Clouds, Multi Cloud Models, Organizing, Presentation Design, Software Development Life Cycle (SDLC), Software Development Management, Tactical Planning, Technical Credibility, Technical Writing ## Description Johnson & Johnson is recruiting for a Manager, Contact Center Enterprise Platform that will report directly to the Senior Manager, Johnson and Johnson Technology Services (JJT) to be located in Raritan, New Jersey. This pivotal role involves shaping the Contact Center service offering, driving innovation, leading delivery and ensuring excellence in service delivery to improve customer satisfaction, operational efficiency. Excellent opportunity to shape enterprise-scale solutions with real-world impact., * Own the design, development, and deployment of cloud-based contact center solutions like Genesys Cloud and AWS Connect. * Build the vision / roadmap and steer the squad in delivering products / platforms features around business impact. * Collaborate with cross-functional teams including Vendors, ISRM, Network, Compliance, Customer Service, and Operations to drive product innovation and service improvements. * Drive continuous improvement, identify and mitigate security vulnerabilities and risks in enterprise environments. * Translate business requirements into scalable technical solutions with a strong focus on Customer experience and operational efficiency. * Manage vendor relationships and coordinate technical support with operations team. * Influence value-driven backlog prioritization by engaging partners, assessing business impact, and balancing technical feasibility to improve return on investment. * Collaborate to ensure all partners are clear on product roadmap activities, design, interdependencies, timeline and standards. ## Related Videos - [The Open-source Java SDK for Multi-Cloud Development - Sandeep Pal](https://www.wearedevelopers.com/videos/2113-the-open-source-java-sdk-for-multi-cloud-development-sandeep-pal) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Wardley Maps for Software Developers](https://www.wearedevelopers.com/videos/665-wardley-maps-for-software-developers) - [Blueprints for Success: Steering a Global Data & AI Architecture](https://www.wearedevelopers.com/videos/1577-blueprints-for-success-steering-a-global-data-ai-architecture) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Got AI ideas but no money? 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