> Markdown version of [/jobs/ext/2626759-end-user-computing-analyst](https://www.wearedevelopers.com/jobs/ext/2626759-end-user-computing-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End User Computing Analyst - **Company:** TEKSYSTEMS INC. - **Location:** Merrill, WI, United States - **Experience:** Experienced - **Salary:** $41,600.0 - $52,000.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Active Directory, IMac, Software Applications, Microsoft Outlook, System Configuration, Desktop Computing, System Center Configuration Manager, Office Suite, Software Deployment, User Environment Management, Office365, Tablet Computers, Laptops, Windows Client - **Published:** August 11, 2026 - **Apply:** https://dejobs.org/x/x/50919DBD39AC4B39B2F18A9B1D68DFFA/job/ ## About the Role Windows 10/11, SCCM, Microsoft 365, Outlook, Active Directory, Desktop Support, Tier 2 Support, Endpoint Management, Hardware Troubleshooting, Software Deployment, Incident Management, Service Request Management, IT Asset Management, Help Desk Support, Technical Support, Customer Service, Printer Support, Laptop Support, Device Configuration, Documentation, Problem Solving, Experience * 3+ years of endpoint computing, desktop support, or technical support experience. * Experience supporting enterprise end-user environments. * Insurance industry experience preferred. Knowledge, Skills & Abilities * Knowledge of Microsoft 365 and Office applications. * Knowledge of endpoint support and desktop administration practices. * Understanding of IT asset management processes and lifecycle management. * Strong troubleshooting and problem-solving skills. * Strong customer service and communication skills. * Ability to prioritize, manage, and escalate issues appropriately. * Strong collaboration, teamwork, and knowledge-sharing abilities. * Ability to adapt quickly to new technologies and changing priorities. * Strong organizational and documentation skills. * Ability to learn internal systems, processes, policies, and technologies with minimal supervision. ## Description Provide Tier 2 end-user technical support by troubleshooting, tracking, resolving, and communicating technology issues. This role supports break/fix activities, IMAC (Install, Move, Add, Change) requests, endpoint device support, and IT asset management processes to ensure a reliable and efficient user computing environment., * Troubleshoot, document, track, and resolve hardware, software, and connectivity issues within the end-user environment. * Provide break/fix support for desktops, laptops, tablets, mobile devices, printers, and related peripherals. * Fulfill installation, move, add, and change (IMAC) requests for end-user technology equipment. * Provide Tier 2 technical support and serve as an escalation point for complex user issues. * Configure, deploy, maintain, and troubleshoot endpoint devices and software applications. * Support Microsoft 365 applications, Outlook, Active Directory, and enterprise desktop technologies. * Assist with software deployments, device refreshes, and workstation migrations. * Support IT asset lifecycle processes including inventory tracking, deployment, recovery, and disposal. * Escalate issues when appropriate and collaborate with other IT teams to ensure timely resolution. * Maintain accurate incident, service request, and asset documentation. * Deliver exceptional customer service while supporting users in high-pressure situations. Essential Functions * Provide break/fix support for end-user devices and applications. * Support IMAC activities and endpoint deployments. * Manage and support IT asset management processes. * Deliver Tier 2 support for desktops, laptops, tablets, mobile devices, and printers. * Troubleshoot and resolve hardware, software, and access-related issues. * Maintain asset and support documentation. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)