> Markdown version of [/jobs/ext/2627622-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/2627622-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** scorpion enterprises - **Location:** Henderson, NV, United States (Remote available) - **Salary:** $55,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Software Applications, Microsoft Outlook, Cyber Security, Information Systems, Computer Programming, Desktop Computing, Software Engineering, Diagnostic Tools, Mobile Os, Office365, Information Technology, User Accounts - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0301b19aa652028c ## About the Role + Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field preferred, or an equivalent combination of education, technical training, certifications, and relevant work experience. + Industry certifications such as CompTIA A+, Network+, Security+, Google IT Support Professional Certificate, or Microsoft Certified credentials are a plus. + Demonstrated commitment to continuous learning and staying current with emerging technologies and IT best practices. * Experience + Approximately 1 year of experience in a help desk, technical support, IT support, or similar customer-facing technology role. + Experience supporting Windows and/or macOS environments is a plus. * Technical Skills + Familiarity with Windows 10/11 and macOS. + Working knowledge of Microsoft Active Directory. + Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, and Teams. + Familiarity with mobile operating systems, including iOS and Android. + Basic knowledge of audio/visual and conference room technology. + Ability to troubleshoot common hardware and software issues. + Ability to explain technical concepts clearly to both technical and non-technical users. + Ability to quickly learn and adapt to new hardware, software, and IT systems. ## Description As an IT Support Specialist, you will help oversee computer systems for Scorpion and offer support to all Scorpion users. You will provide internal assistance, working directly with employees who use the computer systems and ensure each team member is set up for success in their workstations. In order to be successful in this role, you will need to be technologically savvy and enjoy assisting others. Strong customer service and communication skills, both written and verbal, are required to support users and keep the business running, all while delivering "next level" customer service. What Your Success Will Look Like * Triage more complicated tickets and assign to Senior team members * Identify, investigate, and resolve users' problems with computer software and hardware. * Field support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and workstation hardware along with troubleshooting audio conferencing systems. * Consult with users to determine steps and procedures taken to identify and resolve the problem * Apply knowledge of computer software, hardware, and procedures to solve problems * Guide users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions * Collaborate with other team members to research and resolve problems * Arrange service by software or hardware vendors to repair or replace defective products * Maintain knowledge of technology innovations and trends * Maintain hardware inventory to ensure each location has available stock * Ensure computers are built for new hires and swaps in a timely manner * Provide Quality Control on new user accounts and laptop setups * Provide testing to OS and Application patches * Create and update documentation as needed. * Duties as assigned by IT Manager ## Related Videos - [Hacking iOS and Developing for Airbnb with Nicolas Haunold, Software Engineer at Airbnb](https://www.wearedevelopers.com/videos/100361-hacking-ios-and-developing-for-airbnb-with-nicolas-haunold-software-engineer-at-airbnb) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Edge AI on iOS: Beyond the Cloud, Designing the Next Generation of Intelligent On-Device Apps](https://www.wearedevelopers.com/videos/100225-edge-ai-on-ios-beyond-the-cloud-designing-the-next-generation-of-intelligent-on-device-apps) - [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)