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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Technician Dedicated- 100% on site - **Company:** The Alliance - **Location:** Cockeysville, MD, United States - **Salary:** $41,600.0 - $62,400.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Business Software, Customer Data Management, Monitoring of Systems, Azure Active Directory, Computer Networking Systems, Information Technology - **Published:** May 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5430e285b2fd8337 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Customer data entry?, Do you have a High school diploma or GED?, * High School Diploma/GED required. * A+ Certification preferred (Must be obtained within 1 year of employment) * Prior support technician or IT experience required. * Foundational understanding of operating systems, business applications printing systems, and network systems. Examples include but are not limited to: Windows 10, 11, and Server, Microsoft 365, Active Directory, and Entra ID (Azure AD). * Ability to communicate effectively with users at all skill levels and utilize methods: such as telephony, email, active listening, and customer-care. * Basic skills in diagnosing technical issues. * Ability to multi-task and adapt to changes quickly. * Ability to work effectively in a team. * Understanding of the documentation process. * Foundational technical awareness: ability to match resources to technical issues appropriately. * Service awareness of all organization's key services for which support is being provided. * Understanding of support tools, techniques, and how technology is used to provide services. * Typing skills to ensure quick and accurate entry of service request details. * Self-motivated with the ability to work in a fast-moving environment. * Valid driver's license and reliable transportation ## Description * Provide dedicated technical support to client at their site location. Troubleshoot and resolve hardware, software, network, and security-related problems. * Interact with clients professionally and empathetically, demonstrating strong communication skills. Maintain a proactive approach to keeping clients informed about the status of their support requests. * Self-dispatch service tickets efficiently, prioritizing based on urgency and impact. * Manage service tickets throughout their life-cycle, ensuring timely resolution and customer satisfaction. * Maintain detailed records of all support requests, incidents, and resolutions. * Effectively identify complex issues which may need to be escalated to higher level technicians. Work closely with higher-level technicians and engineers for complex issue resolution and improvement of internal procedures and workflows. * Utilize basic monitoring tools to proactively identify and address potential network and system issues, ensuring minimal downtime for clients. * Communicate with clients in a professional and friendly manner, understanding their technical issues, and providing timely updates on the status of their support requests. * Promote and enforce IT security best practices, educate clients on security measures, and assist in resolving security-related issues. * Stay current with industry trends, new technologies, and security threats to continuously improve technical skills and knowledge. ## Related Videos - [Skills-First Hiring: The Future of Work Needs More Than Resumes](https://www.wearedevelopers.com/videos/1319-skills-first-hiring-the-future-of-work-needs-more-than-resumes) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)