> Markdown version of [/jobs/ext/2627667-product-support-analyst](https://www.wearedevelopers.com/jobs/ext/2627667-product-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Product Support Analyst

- **Company:** Pure Auto LLC
- **Location:** Kansas City, MO, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Artificial Intelligence, Software as a Service, Excel Formulas, Google Analytics, Pivot Tables, Regular Expressions, Standard Sql, Google Tag Manager, Atlassian Tools
- **Published:** August 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3fafbaddc166a0c4

## About the Role

* 1-3 years of experience providing customer support for a SaaS product.
 * Strong negotiation and communication skills.
 * Confident in balancing empathy for the customer with big-picture priorities for the business.
 * Ability to work cross-functionally and build alignment.
 * Technically curious individual who strives to become a product expert wherever you go.
 * Experience working directly with product and engineering team members.
 * Excellent written and verbal communication, ability to synthesize complex information into simple messages.
 * Ability to prioritize and execute tasks efficiently.
 * Extensive track record of solving complex problems, both externally for customers and internally within a business
 * Deep familiarity with agile frameworks.
 * Excel or google sheets experience: ability to create pivot tables, V-lookups, regex and imports.

Nice to Have/ Bonus Qualifications:

 * Digital marketing and/or digital advertising experience
 * Google analytics and/or Google Tag Manager knowledge
 * SQL knowledge
 * Experience using Jira and Confluence and Google Sheets
 * Experience using Claude or similar AI tools

## Description

The Product Support Analyst will report to the Senior Product Support Manager

Product Support Analyst - What You'll Do:

 * Work on our product team, spending about half of your time triaging and analyzing support requests from internal teams, and providing second-level product support to the customer support team
 * Work cross-functionally with our product, engineering, operational and customer support teams to decide which problems we solve for our customers and how we prioritize them
 * Develop reports to monitor the flow of diagnostic information across the organization in order to highlight trends which could have downstream impact to our customers and teams
 * Use internal AI tool to understand how internal systems are supposed to behave through its access to the PureCars code repository
 * Develop/ maintain reports that are used by our internal teams to provide our customers with information about how our products are performing for them
 * Prioritize and rank the impact of incoming customer issues to help better our escalation processes.
 * Relay insights from the product and engineering teams back to the customer support team so that everyone is on the same page including creating knowledge-base articles to spread learning throughout the organization
 * Coach our customer support team on new product features and their technical details and ensure that our documentation is up to date.


## Related Videos

- [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag)
- [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail)
- [How building an industry DBMS differs from building a research one](https://www.wearedevelopers.com/videos/768-how-building-an-industry-dbms-differs-from-building-a-research-one)
- [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation)
- [Scaling Talent from Within: How Upskilling Fuels Growth](https://www.wearedevelopers.com/videos/1379-scaling-talent-from-within-how-upskilling-fuels-growth)
- [Analytics in the Age of Agentic AI: A tour of ClickHouse and Langfuse](https://www.wearedevelopers.com/videos/100240-analytics-in-the-age-of-agentic-ai-a-tour-of-clickhouse-and-langfuse)

## Related Articles

- [13 AI Tools You Have to Try](https://www.wearedevelopers.com/magazine/219-13-ai-tools-you-have-to-try)
- [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)
- [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)
- [Got AI ideas but no money? Here are 10 free ways to level up your AI skills with Google Cloud](https://www.wearedevelopers.com/magazine/600-got-ai-ideas-but-no-money-here-are-10-free-ways-to-level-up-your-ai-skills-with-google-cloud)