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# Tech Support Specialist I

- **Company:** Prodapt Corp
- **Location:** Richardson, TX, United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** LTE (Telecommunication), Computer Networks, Ethernet, Network Troubleshooting, Routing, Wide Area Networks, Scripting, Information Technology
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a5879074ec1db8f3

## About the Role

Good understanding on Vision, network diagram

 * A Bachelor's degree in Computer Science or Engineering or a related field experience is typically required.
 * Test and troubleshoot various circuit types - Ethernet, T1/E1, T3/E3, BB, LTE
 * Assists in network troubleshooting and provides input for root cause analysis for network related outages.
 * Manage and control a test and turn-up bridge required for service activation.
 * Accurate documentation of activation activities, notes, client communication, etc.
 * Coordination of bridge calls, communication to engage resources and vendors to resolve issues.
 * Ensure monitoring of batch scheduling and backup jobs and perform initial troubleshooting and escalation as documented upon failure.

## Description

The role of Tech Support Engineer is to provide Implementation and Test and Turn up support for SD-WAN network of all supported SD-WAN technologies. Acts as a single point of contact to triage and investigate any SD-WAN incident reported via monitoring tools or by customers. Support includes Incident Management related connectivity issues including and not limited to network underlay issues.
Responsibilities:

 * Basic understanding in networking concepts such as routing and switching.
 * Demonstrated experience with LAN/WAN, routing protocols, QoS, troubleshooting and scripting.
 * Course completion of CCNA or any networking technologies
 * The ability to interact on the phone with the customers and their peers during the implementation and problem determination process.
 * Knowledge in SDN (NFV), SDWAN (Velocloud / Viptela / Versa or Silver peak) technologies is added adanvantage.
 * Will be required to work in various shifts (Day/Night) including holidays and weekends.


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