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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NOC Level 1 Technician - **Company:** Conexon LLC - **Location:** Kansas City, MO, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Access Network, CompTIA Network+, Networking Hardware, OSI Models, Network Architecture, Network Monitoring, Routing, TCP/IP, Virtual Local Area Networks, Wide Area Networks, Data Logging, XGS-PON, Information Technology - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d52507bd101b7055 ## About the Role * Foundational knowledge of TCP/IP, OSI model concepts, VLANs, and basic routing principles * Familiarity with network hardware, customer premises equipment (CPE), and monitoring and ticketing systems * Foundational understanding of Fiber-to-the-Home (FTTH) network architectures * Working knowledge of Passive Optical Network (PON) technologies (e.g., GPON, XGS-PON) * Familiarity with key FTTH components, including: * Optical Line Terminals (OLT) * Optical Network Terminals (ONT/ONU) * Passive splitters and fiber distribution networks * Ability to interpret basic optical metrics, including signal levels, attenuation, and loss thresholds. * Understanding common FTTH service issues related to optical signal loss, provisioning errors, and access network faults * Ability to adapt to a rapidly changing team environment in support of evolving business and operational needs * Ability to remain calm and effective while working under pressure in a reactive operational environment, * High school diploma or equivalent required * Degree in Information Technology, Networking, or a related field preferred * CompTIA Network+ or related certification preferred; coursework in progress may be considered * Fiber Optic Association (FOA) or Fiber Broadband Association (FBA) certification is a plus * 1-2 years of experience in a NOC, help desk, or equivalent technical support environment preferred * Equivalent education, certifications, or qualifications may be considered in lieu of experience Certifications (Preferred) * CompTIA Network+ or related certification (or coursework in progress may be considered) * Fiber Optic Association (FOA) or Fiber Broadband Association (FBA) certifications are a plus Work Requirements * Regular on-site office presence is required * Ability to work flexible shifts in a 24/7/365 operational environment * Ability to adapt to a rapidly changing team environment in support of evolving business and operational needs * Ability to remain calm and effective while working under pressure in a reactive operational environment ## Description Conexon is a rapidly growing telecommunications company partnering with Rural Electric Cooperatives to design and deploy advanced fiber-to-the-home (FTTH) networks nationwide. Our mission is to bridge the digital divide by delivering reliable, high-speed internet and phone services to Rural America. We are a team of people passionate about excellent service, meaningful work, and supporting the communities we serve. As we continue expanding into new states and regions, we're looking for individuals who want to grow with us and contribute to this important mission of transforming rural communities with the power of high-speed internet, mile by mile of fiber to the home. The NOC Level 1 Technician is responsible for 24/7 network monitoring, initial incident response, and accurate escalation of network and service issues within an ISP/MSP environment, including Fiber -to-theHome (FTTH) and Passive Optical Network (PON) services. This role serves as the front line of operational support, ensuring timely detection, logging, categorization, communication, and escalation of incidents in accordance with Incident and Major Incident Management procedures., Network Monitoring & Incident Intake * Monitor network, system, and service health using Network Management Systems (NMS) and alerting platforms * Monitor Fiber-to-the-Home (FTTH) network elements and alarms using NMS, Element Management Systems (EMS), and vendor-specific platforms * Detect, log, and categorize incidents based on defined impact and urgency criteria * Monitor approved maintenance windows for alarms or service impacts * Log incidents if unplanned customer impact occurs during a change * Respond promptly to alarms, alerts, and client-reported issues * Identify and document customer-impacting fiber outages related to feeder, distribution, or access network segments * Open, document, and manage network trouble tickets in accordance with established procedures * Assist with basic FTTH service activation verification as needed, including ONT registration, authentication status, and service availability Initial Troubleshooting & Resolution * Perform basic troubleshooting for WAN/LAN connectivity, service availability, and performance issues * Perform initial diagnostics (e.g., ping, traceroute, interface checks) and execute standard resolution actions where documented in accordance with Standard Operating Procedures (SOPs) * Resolve known issues within defined authority and escalate unresolved incidents appropriately * Perform initial triage of Passive Optical Network (PON) events impacting customer services, including service degradation and loss of connectivity * Correlate FTTH alarms and events with customer trouble reports to determine the scope and severity of outages Escalation & Coordination * Identify potential Major Incidents and immediately escalate to NOC Level 2 * Escalate incidents to Level 2 Technicians with clear documentation, troubleshooting steps taken, and observed symptoms * Coordinate with internal teams, field operations, and carriers to support initial diagnostics and incident responses * Escalate fiber-related incidents to appropriate engineering, Outside Plant (OSP), or vendor support teams in accordance with established escalation procedures * Follow change-related notifications and escalation procedures Communication & Documentation * Provide timely, accurate, and professional status updates in accordance with outage and incident communication guidelines * Ensure incident records contain accurate timestamps, affected services, and customer impact details * Maintain detailed shift logs and ticket notes to ensure continuity of operations across shifts ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Hands on with OpenTelemetry](https://www.wearedevelopers.com/videos/841-hands-on-with-opentelemetry) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Basic And Advanced Networking in Dart and Flutter](https://www.wearedevelopers.com/magazine/112-basic-and-advanced-networking-in-dart-and-flutter) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)