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# Software Support Analyst

- **Company:** FCC Behavioral Health
- **Location:** Kennett, MO, United States
- **Contract:** Permanent contract
- **Skills:** Computerized Patient Record System, Crystal Reports (Reporting Software), Patch Management
- **Published:** August 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3192ad842477c360

## About the Role

* Possession of a High School Diploma or equivalent.
 * Knowledge of desktop and business/technical support systems.
 * Knowledge of Customer Service.

## Description

Software Support Analyst acts as primary interface to the computing services customers that are supported by the Health Technology Department to effect real time problem analysis and resolutions., * Works directly with company employees to provide services and help resolve EHR problems through technical assistance and problem resolution.

 * Provides timely technical support to internal employees via telephone, emails, remote or on-site for competent skillset of technologies exhibited.
 * Collects detailed information to categorize request in order to determine method of resolution.
 * Uses discretion to effect timely solution of problems in order to ensure customer satisfaction, eliminate downtime and prevent cost overruns.
 * Gathering additional details, clarify, test, reproduce and document customer issues and create/update Support Cases.

EHR System

 * Setup and maintain New Users, Programs, Form Structure, Service Codes/Fees, and User Roles in the EHR system.
 * Maintain Patch Management.
 * Ability to maintain Netsmart Clinical Systems (eCET) implementation, evaluation, monitoring documentation, training and forms development for end users.
 * Understanding of the functional capabilities and limitations with the technologies being utilized by agency.
 * Ability to Read/Write Crystal Reports.

Other

 * Maintains acceptable attendance record, respect break periods and work with supervisor to ensure coverage during any absence.
 * Exhibits a professional appearance, attitude and demeanor that reflects confidence, positive self-esteem and overall professionalism when working with person(s)-served, co-workers, families and referral sources.
 * Self-motivated and able to work autonomously.
 * Orally communicate information effectively and accurately.
 * Assure program operates within the constraints of the agency's certification (CARF, DMH) standards and strategic plan related to clinical care.
 * Abide by program and agency policies and procedures.
 * Other job duties and special projects as assigned.


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