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# App Support Engineer

- **Company:** Matlen Silver
- **Location:** Chandler, AZ, United States
- **Experience:** Expert
- **Salary:** $128,960.0 - $135,200.0
- **Contract:** Permanent contract
- **Skills:** CA Workload Automation Ae, Batch Processing, Apache Hadoop, Monitoring of Systems, Linux System Administration, Data Processing, Enterprise Software Applications
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bbfc872d4a50b333

## About the Role

* 5+ years of Application Production Support experience.
 * Strong Linux administration and troubleshooting skills.
 * Hands-on experience supporting AutoSys batch scheduling and job management.
 * Experience supporting Hadoop environments.
 * Background supporting enterprise production applications in a 24x7 environment.
 * Experience analyzing logs, troubleshooting failures, and resolving production incidents.
 * Excellent verbal and written communication skills.
 * Ability to work independently while collaborating with distributed teams.

Preferred Qualifications

 * Experience supporting trading platforms or financial applications.
 * Experience working with global or offshore support teams.
 * Knowledge of ITIL processes and incident management.
 * Familiarity with enterprise monitoring and ticketing tools.

## Description

* Provide Level 2/Level 3 production support for enterprise applications.
 * Monitor, troubleshoot, and resolve production incidents in Linux environments.
 * Support and manage AutoSys batch jobs, schedules, and dependencies.
 * Troubleshoot Hadoop-related application and data processing issues.
 * Perform root cause analysis and drive permanent resolutions for recurring issues.
 * Coordinate daily support handoffs with offshore production support teams.
 * Work closely with development, infrastructure, and business teams during incident resolution.
 * Monitor application health, batch processing, and production performance.
 * Participate in production releases, maintenance activities, and operational readiness.
 * Create and maintain operational documentation and support procedures.
 * Ensure production SLAs are met while minimizing downtime.


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