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# IT Systems Engineer

- **Company:** T & T Inc
- **Location:** Bethlehem, PA, United States
- **Experience:** Experienced
- **Salary:** $65,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Backup Devices, Issue Tracking Systems, Network Diagrams, Firewalls (Computer Science), Information Technology, Network Server
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=55e56fe6e1db3f76

## About the Role

* Microsoft Administration: 3 years (Required)

## Description

ET&T is looking for an experienced "Technical Alignment Engineer" who believes the best support ticket is the one that never needs to be opened.

This is not a traditional help desk role. Your primary responsibility will be to proactively evaluate, document, standardize, and improve our clients' technology environments.

You will conduct regular remote and on-site reviews, compare client environments against ET&T's defined technical and cybersecurity standards, and remediate issues within an established scope. When a finding requires greater planning, investment, or architectural change, you will clearly document the need and help transition it into a properly scoped project.

The right person combines broad technical knowledge with curiosity, organization, sound judgment, and exceptional documentation habits.

What You'll Do

 * Audit client environments against ET&T's technical, operational, and cybersecurity standards.
 * Remediate identified gaps using approved standards and procedures.
 * Determine whether findings should be resolved immediately, scheduled as controlled changes, discussed with the client, or scoped as projects.
 * Maintain accurate client documentation, including infrastructure, applications, credentials, assets, network diagrams, procedures, and client-specific support information.
 * Conduct regular client site visits to complete physical assessments, remediation, and documentation.
 * Build trusted client relationships through clear communication and professional follow-through.
 * Identify risks, recurring problems, aging infrastructure, and opportunities for long-term improvement.
 * Provide clear technical handoffs to service leadership, project teams, and account management.
 * Serve as a Level 2 escalation resource as needed.
 * Help improve ET&T's technical standards and internal processes based on what you encounter in the field.

Our standards cover a broad range of areas, including servers, workstations, networking, firewalls, backups, Active Directory, Microsoft 365, identity, security tools, and documentation.

You'll Be Successful Here If You

 * Prefer preventing recurring problems over repeatedly fixing symptoms.
 * Can methodically assess an unfamiliar technology environment.
 * Treat documentation as part of completing the technical work.
 * Follow standards while recognizing when an exception or escalation is necessary.
 * Can balance technical quality, client impact, risk, effort, and urgency.
 * Communicate clearly with both technical and nontechnical people.
 * Take ownership of findings through remediation, escalation, or documented handoff.
 * Are comfortable working independently while remaining accountable to a team.


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