> Markdown version of [/jobs/ext/2627902-zone-service-director](https://www.wearedevelopers.com/jobs/ext/2627902-zone-service-director). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Zone Service Director - **Company:** Block, Inc. - **Location:** Philadelphia, PA, United States - **Salary:** $125,000.0 - $175,000.0 - **Contract:** Permanent contract - **Skills:** Performance Monitor, Tools for Reporting - **Published:** August 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6a20015c0a3bc048 ## About the Role * Strong analytical capabilities with proven financial acumen. * Excellent communication and interpersonal skills, with the ability to influence at all levels. * Demonstrated success driving performance and consistently meeting or exceeding targets. * Proficient in leveraging data, systems, and reporting tools to support decision-making. Experience and Education Requirements: Preferred Experience * Proven experience in a senior leadership role within a field service or operations environment. Education (or equivalent experience) * Bachelor's degree in Business Administration, Operations Management, or a related field (Master's preferred). Preferred Certifications * N/A Travel Requirements: Frequent driving 30%+, Load, transport, deliver parts/equipment. Meet driver eligibility requirements. Minimum age 21, refer to company vehicle policy. Physical and Environmental Requirements: Team Members must be able to perform the essential functions of the position with or without reasonable accommodation. For questions, contact Human Resources. This role may involve * Ability to remain in a stationary position for extended periods. * Frequent typing. * Ability to communicate effectively, including speaking, hearing, and reading. * Occasional movement within the office. * Lift up to 10 pounds. * Standard office setting with moderate noise level. * Regular use of computers, phones. * Work is primarily performed indoors in a climate-controlled environment. Ability to safely operate and enter/exit vehicles, drive for extended periods and work in varied environmental conditions with potential exposure to machinery, noise, and hazardous materials. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. ## Description The Zone Service Director oversees field service operations within an assigned zone, leading our regional leadership and service team to achieve key performance indicators and ensure efficient, profitable operations. This role is responsible for driving Customer Service Management (CSM) compliance, managing escalations, and controlling operational costs. As a key member of the leadership team, the Zone Service Director drives operational excellence and customer satisfaction to support the overall success of the organization., * Lead and Develop Teams: Lead, mentor, and performance-manage Customer Success Management and the Field Service team while fostering a culture of collaboration, accountability, and continuous improvement. * KPI & Performance Management: Define, track, and drive key performance indicators to improve operational efficiency, service quality, and customer satisfaction. * Financial & P&L Oversight: Own Profit and Loss (P&L) performance for the zone, including revenue growth, budget management, cost control, and financial analysis. * Customer Service & Escalation Management: Ensure Customer Service Management (CSM) compliance and effectively resolve customer escalations to maintain high satisfaction levels. * Operational Efficiency & Cost Control: Optimize operations through cost-effective strategies, process improvements, and standardized best practices without compromising service quality. * Cross-Functional Collaboration & Reporting: Partner with Sales, Engineering, and Customer Support while providing clear performance reporting, insights, and recommendations to stakeholders. * Lead and develop team members by setting clear direction, priorities, and expectations; providing regular feedback; and modeling organizational values to foster a healthy, trust-based culture of accountability and growth. * Driving and vehicle operation are essential functions of this role. * Other duties as assigned. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Minimising the Carbon Footprint of Workloads](https://www.wearedevelopers.com/videos/1198-minimising-the-carbon-footprint-of-workloads) - [Automate everything via NodeJS and Puppeteer](https://www.wearedevelopers.com/videos/322-automate-everything-via-nodejs-and-puppeteer) - [Robots are coming into the wild! 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