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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Utilities Program Manager - **Company:** Mass Inc - **Location:** Devens, MA, United States - **Experience:** Expert - **Salary:** $100,000.0 - $120,000.0 - **Contract:** Permanent contract - **Skills:** Spreadsheets, Customer Data Management, Database Applications, Monitoring of Systems, Operational Data Store, Software Tools, Reliability of Systems, Data Management - **Published:** August 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e30182dc3059ac3d ## About the Role * 5+ years of directly related experience in water and/or wastewater operations, utility engineering, environmental compliance, infrastructure management, or utility construction, with experience supporting complex water and wastewater systems. * Bachelor's degree in civil engineering, environmental engineering, environmental science, public health, business administration, or a related field preferred; equivalent combinations of education and relevant experience will be considered. * Massachusetts water and/or wastewater operator license (Grade 2 or higher preferred), with advanced operator certification valued. * Massachusetts Professional Engineer (PE) license or ability to obtain preferred. * Strong understanding of water and wastewater operations, treatment and distribution systems, infrastructure maintenance, construction practices, and system troubleshooting. * Experience ensuring compliance with MassDEP, EPA, and other regulatory requirements, including environmental permits, regulatory reporting, compliance documentation, Annual Statistical Reports, Consumer Confidence Reports, and related submissions. * Demonstrated experience overseeing contractors, consultants, technical projects, or utility service providers, with the ability to manage schedules, budgets, deliverables, and multiple priorities. * Ability to review and interpret technical reports, construction plans, engineering recommendations, operational data, regulatory requirements, and system performance information to support informed decision-making. * Strong analytical and financial skills, including experience supporting utility budgets, billing review, flow monitoring, product accounting, capital planning, and operational performance analysis. * Excellent project management, communication, presentation, and customer service skills, with the ability to collaborate effectively with contractors, regulators, consultants, customers, and internal stakeholders. * Strong judgment, attention to detail, organization, and follow-through, with the ability to work independently and proactively identify and address operational, compliance, or infrastructure concerns. * Proficiency with business productivity, data management, project tracking, reporting, and technical software, including spreadsheet and database applications. * Experience operating, managing, or supporting municipal water and wastewater facilities preferred. * Familiarity with Massachusetts environmental regulations and experience with utility mapping, modeling, and data management platforms, including Bentley GIS, Hydro water-utility modeling, or similar systems preferred. ## Description We're seeking an experienced Utilities Program Manager to oversee the critical water and wastewater systems that support the Devens community. As MassDevelopment's internal subject-matter expert, you will lead contractor oversight, regulatory compliance, infrastructure planning, and utility projects while taking meaningful ownership of these essential operations. What You'll Do * Lead the oversight of the Devens water and wastewater systems by managing operations and maintenance contractors, monitoring performance, and ensuring contract compliance to maintain safe, reliable utility operations. * Ensure compliance with MassDEP, EPA, and other regulatory requirements by managing permits, inspections, reporting, and environmental compliance programs while maintaining accurate and timely regulatory submissions. * Develop a strong understanding of the Devens utility infrastructure, operating requirements, and regulatory calendar to effectively manage system operations and compliance. * Provide owner's oversight for water and wastewater capital improvement projects, including design review, contractor coordination, scheduling, budgeting, and project delivery to support long-term infrastructure reliability. * Oversee the Cross Connection Control and Industrial Pretreatment Programs while monitoring system performance, infrastructure conditions, and operational data to identify opportunities for continuous improvement. * Review engineering studies, vendor recommendations, construction plans, and system capacity to support informed operational decisions and future infrastructure planning. * Prepare and manage procurement documents, including requests for proposals (RFPs), scopes of work, technical specifications, and contractor deliverables. * Analyze operational, financial, customer billing, and utility performance data to improve regulatory compliance, operational efficiency, system reliability, cost management, and utility revenue. * Establish effective processes to manage permits, inspections, projects, budgets, contractor performance, and regulatory deadlines while ensuring accountability and timely execution. * Build strong partnerships with contractors, consulting engineers, regulators, customers, and internal teams, including Engineering, Real Estate, and Finance, to deliver exceptional customer service and advance strategic utility initiatives. * Evaluate infrastructure priorities and provide recommendations that strengthen system reliability, support long-term capital planning, and ensure the continued sustainability of the Devens water and wastewater systems. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [It's all about the Data](https://www.wearedevelopers.com/videos/425-it-s-all-about-the-data) - [ Secure Code Superstars: Empowering Developers and Surpassing Security Challenges Together](https://www.wearedevelopers.com/videos/422-secure-code-superstars-empowering-developers-and-surpassing-security-challenges-together) - [The Data Mesh as the end of the Datalake as we know it](https://www.wearedevelopers.com/videos/156-the-data-mesh-as-the-end-of-the-datalake-as-we-know-it) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Should Tech Managers Be Developers First? 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