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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology Specialist - **Company:** CORTEX RESIDENTIAL, LLC - **Location:** Allentown, PA, United States - **Salary:** $54,000.0 - $62,500.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, ARM Architecture, Backup Devices, Business Software, Microsoft Outlook, Data Security, Desktop Computing, Multi-Factor Authentication, Microsoft SharePoint, Systems Integration, Wi-Fi Technology, Software Licensing, Information Technology, User Accounts - **Published:** August 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d8eb1d71d37e56b4 ## About the Role Cortex Residential is seeking an Information Technology (IT) Specialist to manage and support the day-to-day technology needs of our growing real estate and property management platform. This role requires strong technical and problem-solving skills, exceptional responsiveness, and the ability to independently manage technology needs across a growing organization., * Exceptional problem-solving skills and attention to detail. * Previous experience in information technology, systems administration, IT support, or a related role. * Strong understanding of Microsoft 365 and Windows-based environments. * Experience managing computers, user accounts, permissions, networks, and common business applications. * General understanding of cybersecurity, data protection, endpoint security, and access-management best practices. * Ability to multi-task and prioritize appropriately in a constantly changing environment and act with a sense of urgency and accountability. * Highly driven and values entrepreneurialism; works well within ambiguity. * Excellent communication and interpersonal skills, including the ability to assist employees with varying levels of technical experience. * Experience supporting a multi-location organization is preferred. * Experience working with Yardi or within the real estate/property management industry is ideal, but not required. ## Description * Provides day-to-day IT support and troubleshooting for employees across Cortex Residential's corporate and property-level operations. * Sets up, configures, maintains, and troubleshoots computers, monitors, printers, mobile devices, and other technology and equipment. * Manages employee onboarding and offboarding from an IT perspective, including computers, email accounts, user permissions, and system access. * Administers Microsoft 365, including Outlook, Teams, SharePoint, OneDrive, and related applications. * Manages user accounts, permissions, multi-factor authentication, password policies, and other access controls. * Maintains and troubleshoots office networks, Wi-Fi, printers, conference room technology, and related IT infrastructure. * Supports the Company's business and property management systems, including Yardi, and coordinates with third-party software providers as necessary. * Maintains an accurate inventory of Company hardware, software, licenses, and other technology assets. * Manages software licensing, renewals, technology procurement, and relationships with third-party technology vendors. * Implements and maintains appropriate cybersecurity, endpoint protection, data security, backup, and access-control practices. * Identifies opportunities to improve organizational efficiency through technology, automation, and systems integration. * Develops and maintains internal IT documentation, procedures, and technology standards. * Works proactively to identify and resolve technology issues before they impact business operations. 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