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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Experience Lead - **Company:** The Information Technology - **Location:** Dunwoody, GA, United States - **Experience:** Expert - **Salary:** $135,000.0 - $155,000.0 - **Contract:** Permanent contract - **Skills:** Web Accessibility, System Configuration, Interaction Design, Microsoft Visual Studio, Presentation Programs, Service Design, Systems Integration, User-Centered Design, Figma - **Published:** August 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e506671feedf48d9 ## About the Role Competitive candidates will have the following skills and experience: * Seven or more years of applicable experience in Experience Design, Product Design, UX Strategy, Service Design, Design Research, or a related discipline * Demonstrated experience leading ambiguous Discovery efforts and shaping new products, services, or capabilities from problem definition through validated experience strategy * Strong knowledge of human centered design, product discovery, service design, research, prototyping, Design Thinking, and iterative experimentation * Experience synthesizing research, analytics, business context, and technical information into hypotheses, experience strategies, success measures, and actionable recommendations * Strong facilitation, storytelling, and stakeholder leadership skills, with the ability to influence decisions across Product, Technology, Research, Design, business partners, governance groups, and senior leaders * Ability to provide strategic and creative direction while enabling practitioners to maintain ownership of detailed design and execution across multiple concurrent initiatives * Proficiency in Figma, FigJam, prototyping, and presentation tools, with working knowledge of accessibility, content strategy, interaction design, information architecture, service design, visual design, and established design systems * A portfolio demonstrating strategic thinking, problem framing, research synthesis, concept development, stakeholder influence, experimentation, and measurable customer or business outcomes Preferred experience: * Experience working in innovation, incubation, emerging technology, new product development, or enterprise experimentation * Current or previous Experience Lead experience, or senior Product Experience Designer experience with demonstrated readiness to lead complex engagements * Practical experience applying artificial intelligence across product, design, research, or operational workflows to improve quality, efficiency, learning, decision making, or customer and employee experiences * Experience designing, building, configuring, or evaluating artificial intelligence agents and agentic workflows, including capabilities, instructions, data requirements, testing, evaluation criteria, and human oversight * Familiarity with Visual Studio Code, OpenAI Codex, Claude Code, or comparable development and agentic coding tools, including their use for prototyping, research synthesis, artifact creation, and workflow automation * Experience partnering with Product and Technology on artificial intelligence functionality, integrations, responsible use, and both no code and coded proof of concept activities * Experience operating within a large and complex enterprise, with State Farm Product Design or Experience Design experience preferred, * Seven or more years of applicable experience in Experience Design, Product Design, UX Strategy, Service Design, Design Research, or a related discipline * Demonstrated experience leading ambiguous Discovery efforts and shaping new products, services, or capabilities from problem definition through validated experience strategy * Strong knowledge of human centered design, product discovery, service design, research, prototyping, Design Thinking, and iterative experimentation * Experience synthesizing research, analytics, business context, and technical information into hypotheses, experience strategies, success measures, and actionable recommendations * Strong facilitation, storytelling, and stakeholder leadership skills, with the ability to influence decisions across Product, Technology, Research, Design, business partners, governance groups, and senior leaders * Ability to provide strategic and creative direction while enabling practitioners to maintain ownership of detailed design and execution across multiple concurrent initiatives * Proficiency in Figma, FigJam, prototyping, and presentation tools, with working knowledge of accessibility, content strategy, interaction design, information architecture, service design, visual design, and established design systems * A portfolio demonstrating strategic thinking, problem framing, research synthesis, concept development, stakeholder influence, experimentation, and measurable customer or business outcomes Preferred experience: * Experience working in innovation, incubation, emerging technology, new product development, or enterprise experimentation * Current or previous Experience Lead experience, or senior Product Experience Designer experience with demonstrated readiness to lead complex engagements * Practical experience applying artificial intelligence across product, design, research, or operational workflows to improve quality, efficiency, learning, decision making, or customer and employee experiences * Experience designing, building, configuring, or evaluating artificial intelligence agents and agentic workflows, including capabilities, instructions, data requirements, testing, evaluation criteria, and human oversight * Familiarity with Visual Studio Code, OpenAI Codex, Claude Code, or comparable development and agentic coding tools, including their use for prototyping, research synthesis, artifact creation, and workflow automation * Experience partnering with Product and Technology on artificial intelligence functionality, integrations, responsible use, and both no code and coded proof of concept activities * Experience operating within a large and complex enterprise, with State Farm Product Design or Experience Design experience preferred ## Description Are you passionate about shaping the future of customer and employee experiences at State Farm? Do you enjoy turning complex and ambiguous opportunities into clear, validated product direction? Are you curious about how emerging technologies, including artificial intelligence and agentic experiences, can improve how people work and interact with State Farm? The Innovation Experience Design team is seeking an Experience Lead to shape new products, services, capabilities, and ways of working across the Innovation lifecycle. In this role, you will lead Experience Design engagements from Intake and Discovery through proof of concept, Pilot, and Transition. Your strongest ownership will occur early in the lifecycle, where you will help teams define the right problem, identify and validate critical assumptions, understand customer and employee needs, and establish a clear experience strategy before significant investment is made. You will partner with Group Product Managers, Product Owners, business partners, Enterprise Research, Technology, and Experience Design practitioners to connect user needs, business outcomes, and technical possibilities. As initiatives move into experimentation and delivery, you will continue to provide strategic and creative direction so the work remains grounded in validated insights, the intended experience, and measurable outcomes. In this role, you will be responsible for: * Lead Experience Design across multiple innovation initiatives, providing strategic continuity from Intake and Discovery through proof of concept, Pilot, and Transition * Partner with Product, Technology, Enterprise Research, business partners, and Experience Design practitioners to clarify opportunities, define problems, align on intended value, and identify the assumptions and evidence needed to move forward * Lead Discovery by combining research, data, facilitation, service design, concept development, and prototyping to evaluate customer desirability, business viability, technical feasibility, and strategic alignment * Translate insights into clear experience strategies, priority use cases, hypotheses, success measures, decision ready artifacts, and recommendations for experimentation * Provide strategic and creative direction as practitioners move concepts into detailed design, testing, and delivery, ensuring the validated problem, experience intent, and intended outcomes remain connected to execution * Evaluate research and experiment results, communicate recommendations to teams and leaders, and help determine whether initiatives should advance, change direction, require further validation, pause, or exit * Champion customer centered and evidence based decision making while advancing Experience Design standards, tools, accessibility, design systems, and practitioner development across the Innovation portfolio ## Related Videos - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [The What, Why, Who and How of accessibility on the web](https://www.wearedevelopers.com/videos/403-the-what-why-who-and-how-of-accessibility-on-the-web) - [Boost Productivity with AI: Figma & Playwright MCP Workflows - Aris Markogiannakis](https://www.wearedevelopers.com/videos/1768-boost-productivity-with-ai-figma-playwright-mcp-workflows-aris-markogiannakis) - [Design as an algorithm, not as a feature](https://www.wearedevelopers.com/videos/471-design-as-an-algorithm-not-as-a-feature) - [Designing the Future of Human<>Agent Collaboration](https://www.wearedevelopers.com/videos/1447-designing-the-future-of-human-agent-collaboration) - [The integrated AI experience: A New Paradigm in an Agentic World](https://www.wearedevelopers.com/videos/100093-the-integrated-ai-experience-a-new-paradigm-in-an-agentic-world) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Got AI ideas but no money? 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