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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** Westmoreland County Community College - **Location:** Youngwood, PA, United States - **Experience:** Experienced - **Salary:** $37,648.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Cyber Security, Desktop Computing, Network Troubleshooting, Microsoft Office, Network Architecture, Networking Cables, Software Systems, Wireless Networks, Network Routers, Firewalls (Computer Science), Information Technology, Network Server - **Published:** August 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7e7b272c96572b03 ## About the Role * Associate Degree in Information Technology required. * Two (2) years of work-related Microsoft office application support experience required. * Prior work performance must have met or exceeded appropriate work standards. * Valid driver's license required. PREFERRED QUALIFICATIONS: * Bachelor's Degree in Information Technology preferred Physical Demands: * Prolonged sitting * Frequent standing/walking or otherwise moving around campus * Repetitive finger/hand movements * Occasional lifting up to 20 lbs. * Occasional bending Audible Demands: * Ability to communicate orally and hear conversation ## Description This position is responsible to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests., * Field incoming help requests in person, via telephone, and email in a courteous, professional, and timely manner using diagnostics utilities and the helpdesk ticket tracking program. * Monitor system(s) and network(s) performance and relay concerns to appropriate staff. * Prioritize issues and inputting of requests in the Helpdesk tracking system. Escalate issues, when required, to the appropriate staff. * Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, maintaining printer operations, and configuring systems and applications. * Assist in troubleshooting and repair for network issues that arise while working with others as appropriate to achieve effective and efficient solutions. * Troubleshoot, repair, configure, and provide maintenance for all hardware and software systems College-wide as related to desktop/media deployments. * Provide hands-on assistance and fixes for all technical-related issues for College satellite campuses. * Test solutions to ensure issues are adequately resolved and perform post-resolution follow-ups to help requests. * Record, track, and document the Helpdesk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution. * Ensure cabling and wire management meet departmental standards and assist in the installation of network cabling within the College as needed. * Set up and maintain all media equipment including media setups with audio and video equipment and classroom video equipment. Demonstrate technical operation of audio-visual equipment as needed. * Assist in the documenting and tracking of all network managed, e.g., switches, bridges, routers, firewalls, and servers in both application and infrastructure. * Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolutions. * Assist in the support and maintenance of the wireless network. * Perform cyber security analysis and protection on servers and computers. * Work in conjunction with management in the planning for upgrades to the network infrastructure. OTHER FUNCTIONS: * Perform preventative maintenance, including checking and cleaning of workstations, printers, projectors, conference equipment, and peripherals. * YouTube live College events such as ground-breakings, state of the College addresses, new student orientation, and graduations. * Assist in maintaining the security of confidential data. * Maintain communication with contracted vendors and service providers. * Maintain knowledge of appropriate software and hardware used and supported by the College. * Support other staff functions of the Information Technology Department. * Keep work and storage areas clean, organized, and safe. * Maintain and develop work-related knowledge, skills, and competencies related to the job through professional and cross-training opportunities. * Attend all required meetings and training. * Perform additional grade-level support duties as assigned. ## Related Videos - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [TypeScript Features That Changed the Game](https://www.wearedevelopers.com/videos/100061-typescript-features-that-changed-the-game) ## Related Articles - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)