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# Technical Support Specialist, Tier 1

- **Company:** Careers USA, Inc.
- **Location:** United States (Remote available)
- **Salary:** $41,600.0 - $56,160.0
- **Contract:** Permanent contract
- **Skills:** Software as a Service, Networking Basics
- **Published:** August 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5412ad01b97d2fa8

## About the Role

* 1+ year of technical support experience
 * Good troubleshooting and problem-solving skills
 * Experience with a ticketing or support system
 * Clear communication and customer-focused approach
 * Comfortable working independently in a remote environment
 * Reliable internet connection and suitable workspace
 * Legally authorized to work in the United States

NICE TO HAVE

 * SaaS or software support experience
 * Basic networking knowledge
 * CompTIA A+ or similar certification

## Description

You will support users through chat, email, and phone, troubleshoot common technical issues, and escalate more complex problems when needed. The role is ideal for someone who enjoys problem-solving and can explain technical information clearly., * Handle first-line technical support requests

 * Troubleshoot and resolve common technical issues
 * Escalate complex issues with clear documentation
 * Record solutions and update support documentation
 * Meet established response and resolution targets
 * Explain technical issues clearly to non-technical users


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