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# Associate IT Support Specialist

- **Company:** AdventHealth
- **Location:** Lake Wales, FL, United States
- **Salary:** $43,618.0 - $81,120.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Amazon Web Services, Apple Mac Systems, Microsoft Azure, Cloud Computing, CompTIA Security+, Cyber Security, Web Browsers, Issue Tracking Systems, Microsoft Office, Time Tracking Software, Peripherals, Information Technology, Cisco
- **Published:** August 3, 2026
- **Apply:** https://www.juju.com/job/00000000glp5lb

## About the Role

+ Basic working knowledge of various Internet Browsers. [Required]

 + Familiarity with Microsoft Office suite. [Required]

 + Familiarity with current Microsoft and Mac operating systems. [Required]

 + Basic familiarity with device imaging processes. [Required]

 + Basic knowledge of mobile devices hardware. [Required]

 + Familiarity with projects and time tracking. [Required]

 + Demonstrates effective technical troubleshooting and problem-solving skills, with some supervision. [Required]

 + Basic knowledge of workstation management software. [Required]

 + Familiarity with common peripherals and accessories. [Required]

 + Basic working knowledge of best IT security practices. [Required]

 + Basic understanding of IT network hardware, software, and general concepts. [Required]

 + Experience working in a Healthcare environment. [Preferred]

 + Experience working in a consumer centric environment. [Preferred]

Education:

 + High School Grad or Equiv [Required]

 + Associate [Preferred]

Field of Study:

 + in computer technology

Work Experience:

 + 1+ experience in the desktop environment. [Required]

Licenses and Certifications:

_Must have ONE of the following valid IT related certifications:_

 + CompTIA A+ CompTIA Network+ CompTIA Security+ Cisco CCNA

 + ISC2 CC

 + AWS Certified Cloud Practitioner

 + Microsoft 365 Certified: Endpoint Administrator Associate

 + Microsoft Certified: Fundamentals series (Azure Cloud, AI, Data, Security etc.)

## Description

+ Meets the standard service level agreement (SLA) for incidents and requests.

 + Leads projects and special initiatives within allotted timeframes.

 + Follows and maintains AIT standard operating procedures for field operations.

 + Performs preventive maintenance on authorized company devices.

 + Works with enterprise AIT technical and business support teams as required.

 + Installs consumer-based hardware and software on devices and operating systems.

 + Provides detailed descriptions within internal service ticket system.

 + Follows AIT standards for devices and software.

 + Performs other duties as assigned.


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