> Markdown version of [/jobs/ext/2628513-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/2628513-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** SDA Solutions LLC - **Location:** Quantico, VA, United States - **Salary:** $48,000.0 - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, Command Prompt, CompTIA Security+, Computer Networks, Common Desktop Environments, Domain Name System (DNS), Issue Tracking Systems, Information Technology Operations, Network Troubleshooting, Windows PowerShell, Office365, Peripherals, SC Clearance, Computer Equipment, Laptops, User Accounts - **Published:** August 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=78a877bf71039620 ## About the Role * Active Secret security clearance. * Strong customer service and communication skills. * Experience providing technical support in a help desk, service desk, desktop support, or similar IT environment. * Working knowledge of Microsoft Windows operating systems. * Basic understanding of computer hardware, software, and peripheral troubleshooting. * Basic understanding of networking concepts and connectivity troubleshooting. * Ability to troubleshoot technical issues, gather relevant information, and determine when escalation is necessary. * Ability to manage multiple tickets and priorities while maintaining accurate documentation. * Ability to work effectively both independently and as part of a technical support team. * Strong attention to detail and commitment to timely customer support. Required Certification * CompTIA Security+ CE Education & Experience * Bachelor's degree in a technical, business, or related field preferred. * Relevant technical experience, education, training, or certifications may be considered in lieu of a bachelor's degree. * Previous experience in a DoD, federal government, enterprise help desk, or service desk environment is preferred. Desired Qualifications * CompTIA A+, Network+, Server+, or other relevant IT certifications. * Experience with ITSM/ticketing platforms such as BMC Remedy or similar systems. * Experience supporting Microsoft 365/O365 environments. * Basic knowledge of Active Directory, user accounts, groups, and permissions. * Familiarity with ITIL principles and service desk SLAs. * Experience supporting mobile devices and enterprise peripherals. * Basic familiarity with command prompt, PowerShell, DNS, and common network troubleshooting tools. * Previous experience supporting a Department of Defense customer. ## Description SDA Solutions LLC is seeking a motivated and customer-focused Tier I Help Desk Technician to join our team supporting a Department of Defense customer in Quantico, VA. The Tier I Help Desk Technician serves as a first point of contact for users requiring technical assistance and provides day-to-day support for hardware, software, account access, and other IT-related issues. This position supports a large enterprise environment with users located throughout the United States and worldwide. The ideal candidate is dependable, responsive, comfortable working directly with customers, and able to troubleshoot common technical issues while accurately documenting and escalating more complex problems. An active Secret clearance is required. Candidates without an active Secret clearance will not be considered. Primary Responsibilities * Serve as a first point of contact for end users experiencing technical issues. * Receive, document, troubleshoot, and resolve Tier I service desk tickets. * Provide hands-on and remote support for desktops, laptops, software, peripherals, and other end-user devices. * Troubleshoot Windows operating system and common desktop application issues. * Assist users with account access, password resets, connectivity issues, and other routine technical requests. * Create, update, and manage service tickets through resolution or appropriate escalation. * Accurately document troubleshooting steps, actions taken, and resolution details within the ticketing system. * Escalate issues requiring Tier II, Tier III, or engineering support and provide sufficient documentation to facilitate resolution. * Follow up with users and provide status updates in accordance with established service-level agreements (SLAs). * Assist with basic Active Directory user and group administration, as authorized. * Support mobile devices, printers, peripherals, and other approved enterprise equipment. * Maintain a professional and positive customer experience when supporting users at all levels of the organization. * Follow established DoD security policies, procedures, and service desk processes. * Support additional service desk and IT operations activities as required. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)