> Markdown version of [/jobs/ext/2628802-printer-support-technician](https://www.wearedevelopers.com/jobs/ext/2628802-printer-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Printer Support Technician - **Company:** TEKSYSTEMS INC. - **Location:** New Haven, CT, United States - **Experience:** Experienced - **Salary:** $52,000.0 - $62,400.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, System Configuration, Document Management Systems, Firmware, Print Servers, Software Engineering, TCP/IP, Information Technology - **Published:** August 7, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17867469?backUrl=%2Fcareer%2F17867469%2FPrinter-Support-Technician-Connecticut-New-Haven ## About the Role * 2+ years of experience supporting printers, copiers, multifunction devices, or related equipment. * Experience troubleshooting printer hardware and software issues. * Knowledge of network printing concepts, including TCP/IP, print queues, print servers, and driver management. * Experience supporting Windows environments. * Familiarity with scanning, faxing, and document management workflows. * Strong mechanical aptitude and troubleshooting skills. * Excellent customer service and communication skills. * Ability to lift and move printer equipment when required. * Valid driver's license and ability to travel between customer sites if needed. Preferred Qualifications * Experience supporting HP, Canon, Ricoh, Xerox, Lexmark, Konica Minolta, Kyocera, or Sharp devices. * Experience with Managed Print Services (MPS) environments. * Familiarity with Microsoft 365 and Active Directory environments. * Manufacturer certifications from HP, Xerox, Canon, Ricoh, or similar vendors. * Experience supporting print management solutions such as PaperCut, PrinterLogic, or Equitrac. * Associate's or Bachelor's degree in Information Technology, Electronics, Computer Science, or related field. Technical Skills * Printer Installation & Configuration * Printer Repair & Maintenance * Multifunction Devices (MFDs) * Network Printing * Printer Driver Management * Windows Support * Print Server Administration * TCP/IP Troubleshooting * Firmware Upgrades * Toner & Parts Replacement * Preventative Maintenance * Asset & Inventory Management Soft Skills * Strong customer service orientation. * Excellent troubleshooting and problem-solving abilities. * Effective verbal and written communication skills. * Strong attention to detail and organizational skills. * Ability to work independently and manage multiple service requests. * Professional demeanor with a commitment to delivering high-quality technical support. ## Description Position Overview We are seeking a dependable and customer-focused Printer Technician to provide installation, maintenance, troubleshooting, and repair support for networked printers, multifunction devices, copiers, and print management systems. The ideal candidate will have strong technical troubleshooting skills, experience supporting printing environments, and the ability to deliver excellent customer service while working independently in the field or onsite. Key Responsibilities * Install, configure, and deploy printers, copiers, multifunction devices (MFDs), and related hardware. * Diagnose and resolve printer hardware, software, connectivity, and print quality issues. * Perform preventative maintenance, cleaning, repairs, and component replacements on printing equipment. * Troubleshoot network printing issues involving TCP/IP, print servers, print queues, drivers, and connectivity. * Install and update printer drivers, firmware, and print management software. * Support users with printing, scanning, faxing, and document workflow issues. * Respond to service tickets and provide timely resolution of printer-related incidents. * Maintain accurate service records, maintenance logs, and inventory documentation. * Coordinate with vendors and manufacturers for warranty services, parts replacement, and escalations. * Perform device moves, additions, and changes across multiple locations. * Maintain inventory of toner, parts, and printer supplies. * Train users on printer functionality and best practices. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [Just-in-time Compilation in JVM](https://www.wearedevelopers.com/videos/240-just-in-time-compilation-in-jvm) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Agent Smith Gets Hardware: Autonomous IoT Hacking From Debug Port to Cloud API](https://www.wearedevelopers.com/videos/100258-agent-smith-gets-hardware-autonomous-iot-hacking-from-debug-port-to-cloud-api) - [Talk to the Duck - Secrets of the Debugging Masters](https://www.wearedevelopers.com/videos/470-talk-to-the-duck-secrets-of-the-debugging-masters) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Should Tech Managers Be Developers First? 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