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# Associate III - IT Support

- **Company:** Ingram Micro Inc.
- **Location:** Hazleton, PA, United States
- **Experience:** Experienced
- **Salary:** $49,500.0 - $79,200.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Automated Storage and Retrieval Systems, Hard Disk Drives, Information Technology Operations, Network Security, Microsoft Office, Windows Servers, Networking Basics, Productivity Software, Information Technology, Network Server
- **Published:** August 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5e366dde99cb9391

## About the Role

* Two-year college degree or equivalent combination of education and experience required.
 * 3 + years of experience in IT Operations or similar area of technical support.
 * Substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

 * Experience with PC/Laptop repair and troubleshooting.
 * Basic network and server knowledge to assist in troubleshooting and repairs (replace bad disk drive, replace memory, restart server).
 * Experience with Active Directory for Windows servers.
 * Experience with Warehouse Automation Systems is a plus.

## Description

* Responsible for the monitoring, troubleshooting and maintenance of all IT solutions at supported Office, facility, as well as remote users.
 * Experience with network and servers' equipment with knowledge of network security, as well as assisting with server and network deployment experience.
 * Working knowledge of basic, intermediate, and advanced Desktop/Laptop troubleshooting and assisting with network and server issues
 * Analyze computer issues and quickly develop the best course of action.
 * Knowledge of Microsoft Suite and various productivity software
 * Assist onsite and remotely to support other facilities and associates within the US.
 * Works under limited supervision for routine situations.
 * Problems typically are not routine and require analysis to understand.
 * Makes minor adjustments to working methods.
 * Explains practices, procedures, and policies to reach agreements with others outside of the job area.
 * Provides technical support and collaborates with various IT functions to complete IT projects
 * Assist with UAT testing and troubleshooting post change implementation
 * Proficient in the various competencies relevant to their job.
 * Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
 * Ability to lift a minimum of 50 lbs.
 * Works independently within established procedures associated with the specific job function. Normally receives little instruction on daily work.
 * Determines methods and procedures for new assignments.


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