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# ^Problem Management 6448356

- **Company:** Logic, Inc.
- **Location:** Arlington, VA, United States
- **Experience:** Expert
- **Salary:** $104,000.0 - $114,400.0
- **Contract:** Permanent contract
- **Skills:** Confluence, Servicenow
- **Published:** August 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=935ab299b64b9ea5

## About the Role

* Minimum 5 years of work experience in Problem Management.
 * Advanced proficiency in Root Cause Analysis (RCA)

Preferred Qualifications:

 * Advanced Proficiency in ITIL Fundamentals
 * Advanced Proficiency in Incident Management
 * Advanced Proficiency in Remedy Administration Tool
 * Advanced Proficiency in ServiceNow
 * Advanced Proficiency in Atlassian Confluence

## Description

We are seeking an experienced Problem Management Specialist to be part of a global team. As a Problem Management Specialist, you will be responsible for leading end to end delivery or a defined component of a contract to meet operational, contractual, and financial commitments. Your role will focus on ensuring service quality and efficiency while managing delivery outcomes and identifying opportunities for follow on work through up selling or cross selling. You are expected to be a subject matter expert, collaborate and manage the team to perform effectively, take responsibility for team decisions, engage with multiple teams, contribute to key decisions, and provide solutions to problems within your immediate team and across multiple teams., * Take ownership of specific delivery components and ensure alignment with overall project goals and client expectations.

 * Support and guide team members by sharing expertise and fostering a collaborative environment.
 * Analyze complex delivery challenges and develop innovative solutions to enhance service quality and operational efficiency.
 * Engage with stakeholders to communicate progress, risks, and opportunities, influencing positive outcomes.
 * Contribute to continuous improvement initiatives by identifying process enhancements and best practices.

This role will require 60% onsite in the office in Richmond, VA., Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.


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