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# IT Support Technician - Second Shift

- **Company:** The Certified
- **Location:** Sarasota, FL, United States
- **Salary:** $50,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, Web Portals, Microsoft Office, Software Systems, Information Technology, Laptops, Network Server
- **Published:** May 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f90571cbed5d9b5b

## About the Role

Do you have experience in Windows?, * Excellent interpersonal communication skills, including the ability to communicate between technical and non-technical personnel.

 * Technical competence supporting Windows, Mac, hardware (desktops, laptops, mobile devices, servers), Microsoft Office Suite, and standard packaged software solutions.
 * A+ certification or equivalent skill level preferred.
 * Proven time management skills with ability to meet urgent and overlapping deadlines.
 * High attention to detail and strong organizational skills to manage multiple clients and projects.
 * Availability to travel monthly to tradeshows.

## Description

* Answer Help Desk calls and emails, and create tickets to track issues.
 * Monitor and resolve support cases submitted via email and web portal.
 * Set up and maintain IT asset inventory.
 * Facilitate creation and maintenance of IT documentation.
 * Assist with coordination of large-scale IT projects.
 * Maintain documentation of maintenance work and issues when necessary.
 * Provide technical support to local and remote office users as needed.
 * Participate in after-hours/on-call support rotation as required.


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