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# Support Services Technician 3

- **Company:** Robert Half
- **Location:** Kansas City, KS, United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Computer Networks, Issue Tracking Systems, Remote Access Technology, Office365, Mobile Computing, Servicenow
- **Published:** August 12, 2026
- **Apply:** https://www.kansasworks.com/jobs/13637395

## About the Role

Maintain a customer-focused approach in daily interactions while adapting to additional technical support duties as business needs require. Requirements - 1 to 2 years of experience providing break/fix support in a Microsoft Windows environment.

 - Hands-on ability to support and troubleshoot Windows 10 workstations and Microsoft 365 applications.

 - Familiarity with ticket management platforms, with ServiceNow experience considered an advantage.

 - Working knowledge of Active Directory, including user account support and group administration.

 - Strong verbal and written communication skills with the ability to explain technical concepts in simple terms.

 - Proven ability to document technical work clearly and follow structured troubleshooting processes.

 - Demonstrated commitment to customer service and professionalism in end-user support environments.

 - Associate degree in a related field preferred; bachelor's degree or relevant cert

## Description

Description We are looking for a Support Services Technician 3 to provide front-line technical assistance for employees experiencing hardware, software, and connectivity issues in Kansas City, Kansas. This Long-term Contract position is ideal for someone who enjoys resolving desktop support challenges, guiding users through technical issues, and maintaining a high standard of service. After an initial onsite training period of 4 to 6 weeks, the role will transition to a remote work arrangement.

Responsibilities:

 - Deliver first-contact support for Windows PCs, Apple devices, and related software by identifying issues, troubleshooting effectively, and restoring functionality whenever possible.

 - Document incidents, diagnostic steps, solutions, and follow-up actions thoroughly within the ticketing system to ensure accurate service records.

 - Support end users with questions involving Microsoft 365 applications, email, operating systems, and general device usage in a clear and thorough manner.

 - Troubleshoot network printers, multifunction devices, remote connectivity, and access to shared or mapped network drives.

 - Manage routine Active Directory tasks such as password resets and updates to user or computer group membership.

 - Escalate advanced or unresolved technical problems to higher-level technicians while providing complete background information for efficient handoff.

 - Assist with the setup, deployment, and support of desktop and mobile computing equipment in accordance with established support procedures.


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