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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Strategic Resources - **Location:** Vienna, VA, United States (Remote available) - **Salary:** $45,000.0 - $55,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Microsoft Online Services, Capability Maturity Model Integration, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Monitoring of Systems, Issue Tracking Systems, Inventory Management Software, Microsoft SharePoint, Software Asset Management, Software Engineering, TCP/IP, Software Troubleshooting, Information Technology, Patch Management, Laptops, Hardware Infrastructure, User Accounts - **Published:** May 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=54ec6f1d3f5b5b7f ## About the Role Do you have experience in Ticketing system technical support?, * At least one (1) year of experience in IT support, help desk, or a related technical role. * Strong customer service and communication skills. * Experience with Microsoft 365 administration and support. * Familiarity with ticketing systems and IT service management (ITSM) practices. * Basic knowledge of networking concepts (TCP/IP, DNS, DHCP). * Experience with Windows operating systems and standard desktop applications. * Ability to manage multiple tasks and work in a fast-paced environment. * Strong problem-solving and troubleshooting skills. * Must be able to obtain and maintain a favorable background investigation. * Must be a U.S. Citizen. * Proficient in English, both written and oral. * Experience with asset management tools and inventory tracking systems preferred. * IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. ## Description Strategic Resources, Inc. (SRI) is an international, ISO 9001/20000/27001 Certified, CMMI Level 3 Rated full-service provider with more than 37 years of experience in the Federal, Military, and Commercial Marketplaces. SRI is seeking a customer-oriented IT Support Technician to provide technical support and ensure the efficient operation of IT systems and services in support of organizational and client mission requirements. Overview: Responsible for providing end-user technical support, maintaining IT systems and services, and ensuring compliance with organizational IT policies and standards. The IT Support Technician will support daily operations including troubleshooting hardware/software issues, managing user accounts, administering Microsoft 365 services, and maintaining system integrity through patching and monitoring activities. Tasks and Responsibilities: * Respond to and resolve trouble tickets in a timely and professional manner, ensuring high levels of customer satisfaction. * Provide technical support for desktops, laptops, mobile devices, printers, and related peripherals. * Perform user account administration, including account creation, modification, password resets, and access control. * Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive. * Perform system patch management to ensure operating systems and applications are up-to-date and secure. * Monitor and verify completion and integrity of daily system backups; escalate and remediate failed backups as needed. * Maintain hardware and software inventory, including asset tracking, lifecycle management, and documentation. * Install, configure, and troubleshoot software and hardware components. * Assist with onboarding and offboarding processes, including system access and equipment provisioning. * Document technical procedures, solutions, and knowledge base articles. * Monitor system performance and escalate issues to senior IT staff when necessary. * Ensure compliance with cybersecurity policies, procedures, and best practices. * Provide basic network troubleshooting, including connectivity and access issues. * Support IT projects, upgrades, and deployments as assigned. * Perform routine maintenance of IT systems and equipment. * Provide user training and guidance on IT systems and applications., Work schedule: Hour of operation vary by location, but most locations are open from 7:30 am to 4:00 pm local time, Monday through Friday. ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [10 Highest Paying Jobs in Austria](https://www.wearedevelopers.com/magazine/268-10-highest-paying-jobs-in-austria) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)