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# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** San Angelo, TX, United States
- **Contract:** Temporary contract
- **Skills:** Active Directory, Software Applications, System Configuration, Networking Basics, Office Suite, Windows PowerShell, Break Fix
- **Published:** August 2, 2026
- **Apply:** https://dejobs.org/x/x/E5630DD2286D4F9DA90EE2D5C6BA7028/job/

## About the Role

* Previous experience in a help desk, desktop support, or other user-facing IT support position.

 * Working knowledge of Microsoft Windows environments, office productivity tools, remote support utilities, and service ticket workflows.

 * Familiarity with Active Directory, endpoint administration tools, antivirus platforms, and general desktop management practices.

 * Understanding of networking fundamentals, common protocols, and basic troubleshooting techniques for connected devices.

 * Strong problem-solving skills with the ability to identify root causes and resolve technical issues efficiently.

 * Clear verbal and written communication skills with a detail-oriented, customer-focused approach.

 * Ability to manage multiple priorities, stay organized under pressure, and work effectively in a collaborative team setting.

 * CompTIA A+ or networking exposure is a plus.

## Description

We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical assistance for end users in San Angelo, TX. This is a Contract-to-Hire position which is ideal for someone who enjoys combining hands-on desktop support with service desk troubleshooting in a fast-paced environment. The role focuses on resolving technical issues, supporting hardware and software needs, and delivering dependable customer service across workplace technology.

Responsibilities:

 * Provide front-line and desktop-level technical support by diagnosing user issues, fulfilling service requests, and restoring system functionality.

 * Install, configure, and update computers, software applications, and peripheral equipment to meet operational needs.

 * Handle hands-on troubleshooting for workstations and related devices, including maintenance tasks that help prevent recurring technical problems.

 * Set up, distribute, and tailor end-user devices and accessories so employees can work effectively from day one.

 * Partner with technical specialists and subject matter experts to address escalated tickets, major incidents, and more complex problem records.

 * Use PowerShell to run, adjust, and improve scripts that streamline routine IT support activities and reduce manual effort.

 * Maintain accurate support documentation and contribute to process knowledge that strengthens service desk effectiveness.

 * Assist with backup-related tasks, system configuration, and other assigned technology support duties as needed.


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