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# IT User Support Specialist

- **Company:** HigherEchelon, Inc.
- **Location:** Huntsville, AL, United States
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Cloud Computing, Cyber Security, Microsoft SharePoint, Information Technology, Data Management
- **Published:** August 14, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9089219/it-user-support-specialist

## About the Role

* Excellent communication and interpersonal skills.

 * Ability to analyze data and trends to inform decision-making.

 * Working knowledge of Microsoft Office 365, OneDrive, SharePoint, and Teams.

 * Experienced with cloud-based computing.

 * Knowledge of DFAR/NIST Cybersecurity regulations, policies, and procedures

 * Must be a U.S. Citizen

 * Must be able to obtain and maintain a DoD Secret Security Clearance., * Bachelor's degree in Information Technology or related field and 1-4 years of relevant work experience; additional relevant experience may be considered in lieu of a degree

## Description

Administrative Support:

 * Set up accounts for new users.

 * Maintain the asset inventory.

 * Ship equipment to remote employees.

 * Perform IT New Hire Orientation if the IT Manager is unavailable

Helpdesk Support:

 * Provide technical support across the company (this may be in person or over the phone).

 * Respond in a timely manner to support cases.

 * Perform hardware and software installation, configuration, and updates as necessary.

 * Provide an effective and responsive helpdesk service and ensure clients/staff are kept informed of progress.

 * Diagnose and resolve issues for staff via phone, in person, or electronically.

 * Repair and replace equipment, as necessary.

 * Inspect the use of technological equipment and software to ensure functionality and efficiency.

 * Administer, maintain, configure, and troubleshoot SharePoint Online and OneDrive for Business.

 * Perform Site administration including permissions management, lists, views, libraries, Office client integration, content management, file/data management.

 * Train employees in the proper use of computers, software, and phone system usage.

 * Ensure systems and applications are effective, reliable, and meet the service delivery needs of all departments.

 * Log bugs, enhancement requests, and update tickets as necessary.

Cybersecurity:

 * Monitor and maintain computer systems.

 * Monitor and maintain the corporate office network.


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