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# Product Support Technician

- **Company:** MASABA INC
- **Location:** Vermillion, SD, United States
- **Salary:** $58,240.0 - $87,360.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Software Applications, Business Systems, Microsoft Office
- **Published:** August 6, 2026
- **Apply:** https://www.careerboard.com/us/en/find-jobs-in-United-States/-8A1DDC618E3C0D88E4/

## About the Role

Must be able to work safely with minimal supervision while on customer sites and in the Masaba manufacturing facilities

 - Must be coachable, able to take direction, take initiative and follow through to completion

 - Must be willing to learn and improve skill level for future advancement

 - Attention to detail and conscientious nature

 - Strong sense of urgency along with customer service and verbal communication skills

 - Strong mechanical, electrical, and hydraulics system reasoning skills

 - Good judgment and strong critical thinking skills

 - Valid driver's license with good driving record

 - Must be able to obtain and maintain a passport

 - Must be able to obtain and maintain MSHA certification

 - Ability to work independently and with self-motivation

 - Must be able to communicate clearly in English

 - Ability to work standing on hard surface (eg concrete) for long periods of time in hot or cold environment

 - Must be able to read and interpret basic electrical, mechanical, and hydraulic blueprints

 - Must be able to perform basic shop math functions and use standard measuring devices

 - Ability to work with hand tools

 - Ability to work at heights including utilizing ladders and manlifts

 - Ability of hands to grasp and manipulate small objects/tools

 - Lift and carry up to fifty pounds and crawl in tight spaces

 - Ability to work at high elevation

 - Computer application literacy including Microsoft Office Suite (Word, Excell, etc.) and ability to learn internal business system

## Description

Will be responsible for performing accurate troubleshooting & diagnosing, timely repairs, and component installation on all

models of Masaba equipment to ensure proper factory specification and correct system operation

 - This position will require the technician to work in the field and well as in Masaba manufacturing facilities

 - Provides technical support over phone, email, and text to customers on maintenance and operational issues

 - Must be willing to work out of town, overtime, and weekends and needed

 - Hold follow up meeting with required personnel to discuss engineering changes and upgrades

 - Assist with final equipment inspections to ensure MASABA quality goals are met

 - Assist with continuous improvement of department processes


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