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# Jira Platform Administrator

- **Company:** Lumen Solutions Inc.
- **Location:** New York, NY, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Confluence, JIRA, Cloud Computing, Data Centers, Scrum Methodology, Systems Integration, ServiceNow IT Service Management, Atlassian Tools, Marketplace
- **Published:** August 6, 2026
- **Apply:** https://www2.jobdiva.com/portal/?a=yyjdnwtj1vk20likwp2a7oa2mc2scw064c948z22g23e046qehohegye8oqt3zi6&compid=0/jobs/29020191#/jobs/29020191

## About the Role

* Strong hands-on experience administering Jira in a large, complex or enterprise environment.
 * Experience managing global Jira configurations rather than only individual projects.
 * Advanced knowledge of workflows, permission schemes, issue-type schemes, screen schemes, custom fields and automation.
 * Experience establishing Jira governance and enterprise standards.
 * Experience supporting Agile delivery using Scrum and Kanban methodologies.
 * Experience developing cross-project dashboards, executive reporting and portfolio-level visibility.
 * Strong troubleshooting, documentation and stakeholder-management skills.
 * Ability to balance standardization, security and governance with the operational needs of different business and technology teams.

Preferred Qualifications

 * Experience with Jira Cloud or Jira Data Center in a large enterprise environment.
 * Experience with Jira Plans/Advanced Roadmaps, Confluence and Atlassian Marketplace applications.
 * Experience integrating Jira with development, reporting or IT service-management tools.
 * Atlassian Jira Administrator certification.
 * Previous experience supporting transportation, government or other highly regulated organizations.

## Description

The Metropolitan Transportation Authority (MTA) is seeking an experienced Jira Platform Administrator to manage the health, governance, and enterprise-wide administration of its Jira environment. This role is responsible for maintaining global Jira configurations, workflows, permission schemes, custom fields, automation, and platform standards to ensure a secure, scalable, and consistent environment. The administrator will partner with Agile teams to support Scrum and Kanban practices while developing cross-project dashboards, executive reporting, and portfolio-level visibility into delivery progress, risks, dependencies, and team capacity. The ideal candidate will have strong hands-on experience administering Jira in a large enterprise, driving governance and best practices, supporting Jira integrations with Confluence and other tools, and ensuring the platform meets the operational needs of business and technology stakeholders., * Own the overall health, availability, performance and ongoing administration of the enterprise Jira platform.

 * Manage global Jira configurations, including workflows, issue types, custom fields, screens, schemes and system settings.
 * Establish and enforce enterprise governance, configuration standards, naming conventions and platform best practices.
 * Design and maintain permission schemes, roles and access controls to protect sensitive information.
 * Standardize Jira configurations across programs while supporting legitimate project-specific requirements.
 * Configure and support Scrum and Kanban boards, backlogs, sprints, epics, releases, roadmaps and dashboards.
 * Enable portfolio-level reporting across multiple projects, programs and Agile teams.
 * Develop dashboards and reports that provide leadership with visibility into progress, risks, dependencies, capacity and delivery performance.
 * Partner with project administrators, Scrum Masters, Product Owners, program managers and technical teams to improve Jira adoption.
 * Troubleshoot platform, workflow, permission, automation, integration and reporting issues.
 * Control the creation and use of custom fields to prevent duplication and unnecessary platform complexity.
 * Support Jira integrations with Confluence and other enterprise tools.
 * Maintain platform documentation, administrative procedures and user guidance.
 * Evaluate enhancement requests and determine their impact on the broader Jira environment.


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