> Markdown version of [/jobs/ext/2631967-technical-support-representative-temporary](https://www.wearedevelopers.com/jobs/ext/2631967-technical-support-representative-temporary). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Representative - Temporary - **Company:** Viasat, Inc. - **Location:** San Jose, CA, United States - **Salary:** $31,491.0 - $50,003.0 - **Contract:** Temporary contract - **Skills:** VoIP, Computer Networks, Ethernet, Human-Computer Interaction, Wireless Networks, Wi-Fi Technology, Diagnostic Tools - **Published:** August 22, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18029044?backUrl=%2Fcareer%2F18029044%2FTechnical-Support-Representative-Temporary ## About the Role * Great communication skills showing you to be outgoing, friendly, kind and warm in demeanor; a "people person". * General knowledge of personal computer networking. * Works effectively with other team members to provide exceptional support for both internal and external customers. * Great analytical, problem-solving, and conceptual skills. * Excellent time management. * High School Diploma or GED. * Excellent written and verbal communication skills. * Must be willing to work shift schedules found in a 24x7 Call Center environment * Must be willing to attend daily training sessions held Monday thru Friday 8am - 5pm for up to (4) weeks * Must be able to multi-task * Proficient in typing (Min. 35 WPM) * Must have a reliable hardwire (Ethernet) internet connection., Prior experience setting up or managing a wireless network in a home or office environment. ## Description This position is to work in a 24x7 call center. Therefore, it is imperative that candidates are up front in the interview process regarding any schedule restrictions that might keep them from working any day of the week, or time of day. NOTE: Schedules are based on the needs of the business, and with acceptance of this role, the candidate agrees to that awareness. This contract position comes with development opportunities which may lead to transitioning to a permanent role based on performance. The day-to-day The position of Trusted Connections Front Line Care Agent involves supporting customers who use our public Wi-Fi, VoIP, and TV services worldwide. This support encompasses billing and account related inquiries in addition to assisting users with resolving technical challenges. Duties include: * Provide support to location staff and end-users who are attempting to use our public Wi-Fi, VoIP or TV services at numerous locations throughout the world ranging from US military bases to hotels and banks. * Assist end-users with resolving connectivity related issues through the use of a variety of online diagnostic tools. * Monitor deployed networks and advance as needed for dispatch when remote efforts to fix indicate a network issue has developed which impacts multiple end-users. * Assist end-users with general inquiries that range from rate plan differences to service availability to potential contract requirements. * Provide billing and account related support to end-users. * Billing inquiry related support can include examining invoices and advancing credit and refund requests. It also involves updating recurring payment methods and assisting end-users with unsuspending accounts. * Account related support can include but is not limited to updating contact information, assisting with Self-Care guidance, transitioning account plans, reviewing current and historical usage, helping cancel subscriptions or closing accounts. * Document key aspects of each end-user interaction within our Case Management solution. * Deliver end-user email support along with monitoring voicemail inbox and responding to inquiries. * Perform other project related tasks as requested by your supervisor. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [The Gashlycrumb Tinies of AI Networking You Must Know (or Languish!)](https://www.wearedevelopers.com/videos/2067-the-gashlycrumb-tinies-of-ai-networking-you-must-know-or-languish) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [The Vonage Trivia Voyage: Quiz Your Way to the Top!](https://www.wearedevelopers.com/videos/1077-the-vonage-trivia-voyage-quiz-your-way-to-the-top) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) ## Related Articles - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)