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# Desktop Support Analyst

- **Company:** The Bank of New York Mellon Corporation
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $74,880.0 - $93,600.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Outlook, Issue Tracking Systems, Software Engineering, Wi-Fi Technology, Peripherals, Servicenow
- **Published:** May 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3c6a1db84c7aea65

## About the Role

Do you have experience in Customer support ticket management?, * 2-4 years of experience in desktop support or technical service roles (Level 2 preferred, exposure to Level 3 a plus)

 * Experience with ticketing systems (ServiceNow preferred, others acceptable)
 * Strong troubleshooting skills across hardware, software, and connectivity issues
 * Comfortable working onsite, walking between desks, and providing hands-on user support

Preferred Experience:

 * Experience supporting users in large enterprise environments
 * Exposure to Mac and cross-platform support
 * Experience working in high-volume, fast-paced support settings

## Description

The Desktop Support Analyst provides hands-on, Level 2 technical support within a large enterprise environment, supporting end users directly at their desks and through a Tech Express model. This role focuses on troubleshooting hardware/software issues, executing laptop refreshes, and ensuring seamless onboarding for new users. This is a fully onsite contract role based at One World Trade Center, requiring strong customer interaction, mobility, and adaptability in a fast-paced support environment., * End User Support: Provide face-to-face Level 2 support including break/fix, laptop replacements, troubleshooting connectivity, monitor, keyboard, Outlook, and Teams issues

 * Hardware & Deployment: Image, configure, deploy, and replace laptops and peripherals as part of refresh and onboarding initiatives
 * Ticketing & Documentation: Log, track, and manage incidents using ServiceNow or similar ticketing systems, ensuring accurate documentation
 * Tech Express & Project Support: Support new hires with first-time login, Wi-Fi setup, and application access while assisting with equipment moves, desk setups, and project-based tasks


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