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# Sr. IT Support Specialist

- **Company:** RR Donnelley
- **Location:** Kansas City, MO, United States
- **Experience:** Expert
- **Salary:** $59,696.0 - $90,709.0
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Software Maintenance, Peripherals, Computer Equipment
- **Published:** August 21, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88103680/1

## About the Role

* Candidate must have at least 2 years plus of corporate Help Desk/Hardware experience
 * Bachelors Degree or equivalent work experience
 * Certifications: A+, HP
 * Thorough understanding and knowledge of PC components and their respective interface requirements
 * 2 years experience in PC repair and/or assembly
 * Ability to install and test new PC systems
 * Proven computer hardware troubleshooting ability
 * Solid understanding of networks and their relation to end users; N+ certification preferred
 * Effective communication skills with all skill level PC users
 * Excellent time management and interpersonal skills
 * Ability to make quick and clear decisions
 * Ability to meet deadlines while paying attention to details
 * Strong written and verbal communication skills
 * Ability to work with minimal supervision
 * Proven customer service skills in a fast-paced environment
 * Must be able to communicate and interact effectively with people from multi-functional and diverse backgrounds
 * Ability to lift up to 50 lbs
 * Ability to use small hand tools including screwdrivers, pliers and more

## Description

The Sr. IT Support Specialist installs, modifies, maintains, enhances, troubleshoots and repairs all client computer equipment including desktop PCs, laptop PCs, printers, monitors and peripherals.

 * Perform all daily, weekly, and monthly system maintenance utilizing necessary
 * equipment and software
 * Maintain stock of PCs, printers, peripherals and parts for all computer equipment
 * Maintain inventory records of equipment and hardware as well as maintenance records
 * for each piece of equipment
 * Troubleshoot, diagnose and repair all computer equipment
 * Identify failing/failed parts through instrumentation and software
 * Ensure that all equipment is optimized for maximum performance through use of test
 * equipment and software
 * Act as an interface between users and outside support organizations for hardware and
 * software maintenance
 * Answer user inquiries in person and via telephone concerning system operations
 * Install and upgrade computer equipment hardware and software as needed
 * Recommends or performs actions to correct problems based on knowledge of system
 * Effectively escalates and documents all support calls for which resolution at hardware is
 * not possible
 * Consistently models the highest levels of client service orientation and professionalism.
 * Lead or participate in special projects as requested
 * Receive all computer equipment for organization
 * Act as Subject Matter Expert on one or more technologies
 * Maintain professional relationships with all members of IT department


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