> Markdown version of [/jobs/ext/2632055-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/2632055-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** Nokia - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $100,000.0 - $120,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Data Analysis, Google Chrome, Software Debugging, Web Development, Knowledge Management, Log Analysis, Network Architecture, Network Monitoring, Salesforce.Com, SQL Databases, Data Processing, Information Technology, Web Technologies - **Published:** August 28, 2026 - **Apply:** https://www.builtincolorado.com/auth/login?destination=/job/technical-support-engineer/10904576 ## About the Role * A degree in Computer Science or a related field is preferred, or equivalent practical experience in a technical support role. * Experience in Optics technology, Network Management Systems, and Technical Support (2LS/3LS) is an asset. * Familiarity with NPI/Customer Engineering domain is advantageous. * Excellent problem-solving and analytical skills, with a customer-centric approach. * Strong communication and interpersonal skills, with the ability to build rapport and manage customer expectations. * A proactive and self-motivated attitude, with a willingness to learn and adapt to new technologies. * Ability to work independently and manage multiple tasks in a fast-paced environment. * 5% travel may be required for this role. * Adherence to ISO27001 information handling and safeguarding best practices is mandatory. * Nokia is an equal opportunity employer, and we value diversity and inclusion in our workforce., All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified. ## Description Be an Early Applicant Remote or Hybrid Hiring Remotely in United States Entry level Remote or Hybrid Hiring Remotely in United States Entry level Provide 24/7 technical support for network management system products, troubleshoot and resolve customer issues, manage outages, perform corrective and preventive maintenance, document incidents and root causes, and coordinate escalations with higher-level support and product teams. The role also maintains Salesforce records, supports knowledge management, communicates recovery risks, and builds customer relationships while meeting service-level agreements. The summary above was generated by AI At Nokia, we strive to create a connected world, and our Network Infrastructure Business Group leads the way in providing reliable and high-capacity networks. As a Technical Support Engineer, you will be at the forefront of our technical support operations, ensuring our customers receive exceptional service and support. Your expertise will be instrumental in maintaining and enhancing our reputation as a trusted partner for critical network infrastructure. Responsibilities * Provide 24/7/365 technical support for NMS products, ensuring timely and accurate troubleshooting and resolution of customer issues. * Diagnose and perform corrective or preventative maintenance actions, escalating to higher support levels as needed. * Maintain and update Salesforce and outage documentation, contributing to and reviewing upgrade guides and procedural documentation. * Build and nurture strong customer relationships, ensuring high satisfaction through SLA-compliant services. * Act as an 'Outage Manager', identifying and managing the impact of outages and changes to customer networks. * Ensure comprehensive documentation of outage situations, meeting contractual root cause review obligations. * Provide effective and pragmatic recovery solutions, managing risks and communicating them to relevant stakeholders. * Supply input to and utilize knowledge management tools, sharing knowledge proactively within the team. * Adequately document all troubles for tracking and learning purposes, collaborating with internal resources to resolve technical issues. * Interface with the product business division (level 3/TEC) to ensure seamless support and knowledge transfer., Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role., Provides advanced technical support for optical products in a 24/7 environment. Troubleshoots complex system-level issues, develops solutions, escalates critical customer problems to R&D, and coordinates cross-functional resolutions. Maintains product expertise, documents support activity, identifies process improvements, and trains junior team members. The role includes periodic on-call duties and requires strong communication, analytical problem-solving, customer service, and adaptability. Top Skills: Optical Networking Systems Branch (branch.io) Technical Support 8 Days Ago In-Office or Remote 60K-90K Annually Junior 60K-90K Annually Junior Mobile * Software * Analytics Provide technical customer support through ticket management, investigate and replicate SDK, analytics, and attribution issues, analyze logs, troubleshoot APIs and web technologies, and collaborate with Account Management, Product, and Engineering. Maintain SLA performance, document solutions in internal knowledge tools, and continuously learn Branch products. The role requires strong communication, multitasking, SQL, API, and Chrome Developer Tools proficiency, with mobile SDK and web development experience preferred. Top Skills: APIsChrome Developer ToolsCSSGuruHTMLJavaScriptJIRAMobile SdksNotionSQLZendesk What you need to know about the Colorado Tech Scene With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation. Key Facts About Colorado Tech * Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey) * Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3 * Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech * Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook) * Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures * Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute ## Related Videos - [Progressive Delivery in Kubernetes](https://www.wearedevelopers.com/videos/949-progressive-delivery-in-kubernetes) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Exploring Google Gemini and Generative AI](https://www.wearedevelopers.com/videos/1269-exploring-google-gemini-and-generative-ai) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Leveraging Large Language Models for Legacy Code Translation: Challenges and Solutions](https://www.wearedevelopers.com/videos/1157-leveraging-large-language-models-for-legacy-code-translation-challenges-and-solutions) - [Code meets connectivity - Developers as the powerhouse of Network API innovation](https://www.wearedevelopers.com/videos/1686-code-meets-connectivity-developers-as-the-powerhouse-of-network-api-innovation) ## Related Articles - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [Best Countries for Software Engineers](https://www.wearedevelopers.com/magazine/267-best-countries-for-software-engineers)