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# Help Desk Operator

- **Company:** Insight Global
- **Location:** Brunswick, GA, United States
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Issue Tracking Systems, Microsoft Office, Software Troubleshooting
- **Published:** August 20, 2026
- **Apply:** https://jobs.insightglobal.com/jobs/find_a_job/georgia/brunswick/help-desk-operator/job-566977/

## About the Role

* 1+ years of Help Desk, Service Desk, IT Support, or Call Center experience
 * Experience handling high-volume inbound calls
 * Strong customer service and de-escalation skills
 * Experience creating and updating support tickets in a ticketing system
 * Basic troubleshooting experience with:
 * Windows 10/11
 * Microsoft 365 (Outlook, Teams, Office)
 * Password resets/MFA
Printers and peripheral devices

Nice to Have Skills & Experience

 * Experience supporting healthcare organizations or hospital systems
Call center performance metric experience (ASA, AHT, Abandonment Rate, FCR)

## Description

* Answer inbound IT support calls from SGHS clinicians, providers, and administrative staff
 * Create, document, and route tickets appropriately
 * Resolve Tier 1 technical issues on first contact whenever possible
 * Provide password resets, account support, hardware/software troubleshooting, and Microsoft 365 support
 * Escalate unresolved issues to appropriate technical teams
 * Maintain detailed documentation and ticket notes
 * Follow service desk processes and SLAs
Assist in managing call queues during peak call volumes


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