> Markdown version of [/jobs/ext/2633711-staff-security-incident-commander](https://www.wearedevelopers.com/jobs/ext/2633711-staff-security-incident-commander). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Staff Security Incident Commander - **Company:** ServiceNow - **Location:** Santa Clara, CA, United States (Remote available) - **Experience:** Expert - **Salary:** $146,200.0 - $255,900.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Cyber Security, Application Enhancement Tool, Mitre Att&ck, Servicenow - **Published:** August 21, 2026 - **Apply:** https://jobs.smartrecruiters.com/ServiceNow/744000144821164-staff-security-incident-commander ## About the Role * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * 8+ years of total cybersecurity professional experience, or similar experience with education * 4-6+ years of deep domain expertise in incident response and/or incident management * Experience leading or supporting complex security incidents to resolution end-to-end. * Excellent verbal and written communication skills (English) * Comfort communicating complex topics in a clear and concise manner to different tiers of audiences (highly technical, less technical, executives, practitioners) * Problem-solving and decision-making skills * Ability to quickly and accurately assess a situation, identify and prioritize risks, and make sound decision * Familiarity with cybersecurity principles and frameworks (e.g. MITRE ATT&CK). * Knowledge across multiple security domains is a plus. * Experience planning and/or orchestrating tabletop exercises is a plus. ## Description ServiceNow's Security Incident Command (SIC) team is seeking an experienced senior security incident commander to join our fast-growing team. This role will support the orchestration of incident response strategy and communications during critical information security-related incidents. About the SIC team The SIC team maintains and executes the Major Security Incidents (MSI) lifecycle within ServiceNow, including Preparation, Response, and Recovery. MSIs are our most challenging and impactful security incidents which pose active or heightened risk to the company and/or our customers. Key value areas are preparing the company for MSIs through tabletop exercises (TTX), coordination of activity between many response workstream partners, maintenance and development of playbooks and procedures, tracking key MSI metrics and facts to keep everyone oriented, and communicating status, milestones, blockers, and critical decisions needed to senior management and executive stakeholders, including the CISO. What you get to do in this role * Orchestration of response and remediation of incident response for highest criticality security events. * Take ownership and lead response to critical incidents within the company. * Establish and mature documentation surrounding protocols and procedures governing the security incident command team. * Prepare and deliver communications, including executive summaries and incident briefings, to key stakeholders during and after incident response. * Conduct rapid response, mitigation, and investigations on the highest priority cases impacting ServiceNow and user data. * Partner with the team members across multiple regions to drive response and investigations globally. * Organization and facilitation of scenario-based exercises to test and improve incident management and response strategies. * Maintenance of existing playbooks and procedures, as well as developing new ones, to further standardize SIC and its partners' responses when verifying MSIs. * Contribute to the organization and completion of Post-Incident Reviews (PIRs) and Root Cause Analyses (RCAs) following major security incidents. * Identify new ways to simplify, integrate, automate and refine the major security incident process to better support internal and external stakeholders., We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) ## Related Articles - [Events like RSAC Get You CISOs. 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