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# TechConnect Specialist

- **Company:** Accra Management Group LLC
- **Location:** Minnetonka, MN, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $43,680.0 - $46,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Spreadsheets, Communication Softwares, Databases, Computer Literacy, Microsoft Dynamics, Web Navigation
- **Published:** August 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8137a9c80658ca4e

## About the Role

* Minimum 2 years of customer service experience, either phone or in person.
 * 2 years of post-secondary education preferred.
 * Strong computer navigation and understanding of technical systems, including but not limited to, Microsoft 365 Dynamics, databases, spreadsheets, and communication software.
 * Ability to learn and understand Accra's programs and work with internal departments.
 * Aptitude to learn, understand, navigate, and explain software in an effort to assist end users.
 * Positive and proactive problem-solver with the ability to think on your feet while providing excellent customer service.
 * Ability to maintain a high level of confidentiality.
 * Advanced written and verbal communication skills.
 * Strong organizational skills and the ability to multitask with attention to detail.
 * Must pass a background study with the Minnesota Department of Human Services.

## Description

At Accra, our mission is to improve lives by providing individualized homecare services and support to people living at home., The TechConnect Specialist will be the first point of contact for external stakeholders with technical questions. The Specialist will be responsible for the investigation, education and resolution of inbound call and email inquiries. The TechConnect Specialist will focus on phone applications, web navigation, client/caregiver portals and other technical troubleshooting. The TechConnect Specialist will provide back-up support for calls and emails that are transferred internally.


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