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# Service Desk Coordinator

- **Company:** Providence Health & Services
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $50,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software as a Service, Identity and Access Management, Microsoft Office, Microsoft Software, Remote Service Software, Electronic Medical Records, Gsuite
- **Published:** August 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ec5a1ee13c13647c

## About the Role

* Associate's degree or equivalent IT support experience
 * 2-3 years of experience supporting Windows, Microsoft Office, and end-user hardware
 * Experience with remote support tools, Active Directory, and Microsoft 365
 * Strong communication skills and a customer-first mindset
 * Ability to multitask in a service-oriented environment
 * CompTIA or Microsoft Industry Certifications a plus

## Description

The Service Desk Coordinator provides Level 1 and select Level 2 IT support, serving as a primary point of contact for end users. This role focuses on troubleshooting hardware, software, and Microsoft-based systems while delivering excellent customer service in a fast-paced support environment.

What You'll Do

 * Respond to and resolve service desk tickets via phone, email, and remote support
 * Troubleshoot hardware, Windows OS, Microsoft 365, SaaS applications, printers, and mobile devices
 * Access management for Microsoft, GSuite, and Electronic Health Record Applications
 * Escalate issues as needed and keep users informed throughout resolution
 * Collaborate with the service desk team to meet response and resolution goals, * Be part of a collaborative service desk team
 * Gain hands-on experience supporting diverse technologies
 * Opportunities for ongoing learning, training, and skill development
 * Make a direct impact by helping users stay productive

This is a 24/7 operation, and this position requires flexibility to work any shift, including days, evenings, overnights, weekends, and holidays, based on business and operational needs. Candidates must be willing and able to work a variety of schedules and may be required to adjust their schedule as operational needs change.

Applicants must be available for all shifts and cannot be limited to a specific shift.


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