> Markdown version of [/jobs/ext/2634512-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/2634512-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** The Rim - **Location:** Naperville, IL, United States - **Experience:** Experienced - **Salary:** $84,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Business Software, Business Systems, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Multi-Factor Authentication, File System Permissions, Information Security Management, Virtual Private Networks (VPN), Networking Basics, Azure Active Directory, TCP/IP, Wireless Access Point, Wi-Fi Technology, Peripherals, Information Technology, Laptops, User Accounts - **Published:** August 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5e3e7a5bba29819c ## About the Role * Working knowledge of Windows desktop support, Microsoft 365, email, printers, scanners, peripherals, endpoint devices, and standard business applications. * Understanding of Active Directory or Azure AD, user access administration, MFA, file permissions, and security best practices. * Basic networking knowledge including TCP/IP, DNS, DHCP, VPN, Wi-Fi, switching concepts, access points, and connectivity troubleshooting. * Ability to document issues, follow procedures, maintain accurate records, and communicate status clearly to technical and non-technical users. * Strong customer service, confidentiality, collaboration, accountability, organization, and problem-solving skills. * Experience with ticketing, remote support, endpoint management, ERP/manufacturing systems, and IT asset inventory preferred. * Ability to work in office and manufacturing environments while following company safety, PPE, and information security practices. * Requires a bachelor's degree in information technology, computer science, business systems, or equivalent job experience with four to six years of progressively responsible IT support, desktop support, or systems support experience. CompTIA A+, Network+, Security+, Microsoft, or related certifications are preferred. * Equivalent combinations of education, certification, and experience will be considered. #RIMUS ## Description * Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, scanners, phones, access points, conference room equipment, and approved business applications. * Receive, prioritize, document, troubleshoot, resolve, and escalate support tickets while maintaining accurate service records and clear communication with end users. * Deploy and configure IT equipment including desktops, laptops, monitors, peripherals, standard software, endpoint security tools, and role-based access. * Support onboarding, transfers, and offboarding by coordinating user accounts, email, Microsoft 365 access, shared drives, permissions, hardware setup, equipment recovery, and documentation. * Administer routine user access activities, including password support, MFA support, distribution lists, file permissions, account updates, and termination support in accordance with company policy. * Troubleshoot operating systems, applications, Wi-Fi, VPN/LAN connectivity, printers, scanners, shop-floor terminals, barcode/label devices, and manufacturing technology used in office and production environments. * Assist with client patching, endpoint protection, backup checks, cybersecurity awareness, vulnerability follow-up, and information security practices. * Maintain IT asset inventory, equipment assignments, software license records, warranty information, spare equipment, procurement records, and refresh recommendations. * Support ERP, reporting, manufacturing, and business systems within assigned scope, escalating complex issues to vendors, corporate IT, or senior technical resources as needed. * Develop and maintain documentation, work instructions, knowledge base articles, troubleshooting guides, and user training materials to improve service consistency. * Coordinate with vendors, service providers, corporate IT resources, production, quality, HR, EHS, and leadership to resolve issues and support technology projects. * Promote confidentiality, professional customer service, safety, compliance, accountability, and continuous improvement across all IT support activities. * Perform other duties as assigned. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)