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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Technician - **Company:** CSP CONSTRUCTION LIMITED LIABILITY COMPANY - **Location:** Wilmington, DE, United States - **Experience:** Expert - **Salary:** $72,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, JIRA, Microsoft Azure, Backup Devices, Collaborative Software, Disaster Recovery, Hyper-V, IT Management, Network Troubleshooting, Windows Servers, Azure Active Directory, Cloud Services, Server Administration, Microsoft SharePoint, Software Deployment, Virtualization Technology, Office365, Microsoft InTune, Computer Equipment, Information Technology, User Administration, Servicenow, User Accounts, Vmware - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c50f1e1f57c9d9ad ## About the Role * Associate's degree in Information Technology, Computer Science, or a related field preferred. * Minimum of 5 years of professional IT support or desktop support experience. * Strong knowledge of Windows operating systems and Microsoft 365. * Experience troubleshooting hardware, software, and network-related issues. * Familiarity with Active Directory and user account management. * Strong understanding of computer hardware and peripheral devices. * Excellent customer service and communication skills. * Strong analytical and problem-solving abilities. * Ability to prioritize multiple support requests and meet deadlines. * Valid driver's license may be required for occasional travel between office locations. Preferred Qualifications * Experience supporting Windows Server environments. * Knowledge of Microsoft Azure and cloud-based services. * Familiarity with virtualization technologies such as VMware or Hyper-V. * Experience using IT service management platforms such as ServiceNow or Jira. * CompTIA A+, Network+, Security+, Microsoft, or similar IT certifications. * Experience supporting enterprise IT environments. Technical Skills * Microsoft 365 * Windows 10 and Windows 11 * Windows Server * Active Directory * Microsoft Entra ID * Microsoft Teams * SharePoint * Microsoft Intune * ServiceNow * Jira * VMware * Microsoft Azure * Network Troubleshooting * Hardware Installation * IT Asset Management ## Description CSP Connect is seeking an experienced Senior IT Technician to join our team in Wilmington, NC. This position is responsible for providing advanced technical support, maintaining IT systems and equipment, and ensuring the reliability of the organization's technology infrastructure. The successful candidate will work closely with internal users, IT staff, and vendors to resolve technical issues and support daily business operations. About CSP Connect CSP Connect provides technology and business solutions that help organizations improve operational efficiency and maintain reliable IT environments. We are committed to delivering dependable technical support while fostering a collaborative workplace focused on professionalism, innovation, and continuous improvement., * Provide advanced technical support for desktop, laptop, mobile device, printer, and peripheral issues. * Install, configure, maintain, and troubleshoot hardware, software, and operating systems. * Respond to support requests and resolve technical issues in a timely manner. * Set up new employee workstations, user accounts, and system access. * Support Microsoft 365 applications, email, and collaboration tools. * Assist with network troubleshooting, connectivity issues, and basic server administration. * Perform system upgrades, software installations, and hardware replacements. * Maintain accurate service tickets, asset inventories, and technical documentation. * Support cybersecurity initiatives, including endpoint protection and security updates. * Coordinate with vendors for equipment repairs, warranties, and technical support. * Assist with backup procedures, disaster recovery activities, and system maintenance. * Participate in IT projects, equipment deployments, and technology improvements. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)