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# IT Support Specialist

- **Company:** Precision Inc.
- **Location:** New Windsor, NY, United States (Remote available)
- **Experience:** Starter
- **Salary:** $65,000.0
- **Contract:** Permanent contract
- **Skills:** VoIP, Cloud Services, Microsoft SharePoint, Web Pages, Connectivity Problems, Office365, Computer Equipment, Powerapps
- **Published:** August 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=06c7019f3485eacc

## About the Role

Precision Pipeline Solutions is looking for an IT Support / Digital Producer who has good customer service skills and technical knowledge. We offer paid certification training, company phone, and equipment. Must be a self-starter and be able to meet goals and deadlines. Team and solo work environment. This is an in-office position with the occasional work from home. Starting wage is based on experience.

 * This position requires minimal travel and candidate must have a reliable form of transportation., * Must have 1-3 years relevant technical experience.
 * Must be able to commute to the office
 * Must be able to be on call rotation
 * Must be able to work overtime (1.5x rate)
 * Must be reachable during hours of operation and during on call hours for emergencies
 * Must possess a valid driver's license

## Description

* Builds and maintains company web pages and company website
 * Use and operation of power apps
 * Use and operation of Share Point
 * Troubleshoots login issues / password resets
 * Troubleshoots telephone and VOIP issues to resolve them
 * Contacts 3rd party support for escalations
 * Responds to telephone calls, and generates a support case for all incident/service requests
 * Documents, tracks, and examine problems to ensure timely solutions
 * Writes how-to-guides, editing, and revising it with updated information when necessary
 * Provides technical assistance for questions and problems
 * Follows through with customers to ensure full resolution of issues
 * Administers cloud services, Office365, etc.
 * Assists in training computer users
 * Asks relevant questions to determine nature of problem
 * Installs, modifies, and repairs computer hardware and software; and installs peripherals for users
 * Addresses basic problems with Networks and other systems to resolve network connectivity issues

Work Environment: The office is a casual and entrepreneurial environment. Will work closely with

Accounts Payable Supervisor and other Finance team members, and communicate often with Operations


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