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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Administrator - **Company:** MCI Inc. - **Location:** Washington, DC, United States (Remote available) - **Experience:** Experienced - **Salary:** $59,987.0 - $69,992.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Adobe Acrobat, Active Directory, Apple Mac Systems, Backup Devices, Collaborative Software, Data Loss, Data Security, Desktop Computing, Disaster Recovery, Domain Name System (DNS), Networking Hardware, Virtual Private Networks (VPN), Internet Service Provider, Microsoft Office, Remote Access Technology, Azure Active Directory, Phishing, User Provisioning Software, Wi-Fi Technology, Software Licensing, Network Routers, Office365, Godaddy, Firewalls (Computer Science), Microsoft InTune, Information Technology, Cloudflare, Adobe Suites, Laptops, User Accounts - **Published:** August 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f25ecf400400f30d ## About the Role MCI USA is currently seeking a qualified, self-motivated, knowledgeable IT Professional to join the IT team. The role will be a dynamic mix of onsite support for MCI USA well as remote support for our 4 other office locations and remote workers. Candidates will be responsible for monitoring and managing support tickets and providing solutions and communications in a timely manner as well as working with other IT staff members to resolve issues. #LI-Remote COMPENSATION: $28.84-33.65 hourly, based on relevant experience and skills., Bachelor's/Associate's degree in Computer Science or related field or equivalent experience required 2-4 years of experience in IT/Tech Support Experience with Windows and Mac operating systems Reliable transportation for local travel to MCI offices Experience supporting Microsoft Office Suite, Microsoft Office 365, Adobe Acrobat and Adobe creative applications is beneficial Microsoft 365 Administration (Exchange online, Entra, Intune) required Domains and DNS management (GoDaddy, Cloudflare) required Strong organizational skills, tidiness of equipment Strong attention to detail Time management and the ability to handle large volume of work during busy periods Strong verbal and written communication skills with the ability to create relationships and partner with staff at all levels Strong customer service focus Ability to lift 50 pounds PROFESSIONAL AND LEADERSHIP COMPETENCIES Strong problem-solving skills with ability to troubleshoot and resolve technical issues efficiently Ability to manage multiple support requests and prioritize work effectively Strong communication skills, with the ability to explain technical issues to non-technical users High attention to detail and commitment to accuracy Customer service mindset with focus on responsiveness and user satisfaction Ability to work independently while collaborating with internal teams and vendors SPECIFIC TECHNICAL SKILLS Experience with Windows and Mac operating systems MSP Experience preferred Experience supporting Microsoft Office Suite, Microsoft Office 365, Adobe Acrobat and Adobe creative applications is beneficial Active directory and Azure AD familiarity Experience troubleshooting hardware related issues ADDITIONAL REQUIREMENTS Remote with ability to travel to offices for project related work as needed ## Description IT Support & Service Delivery Provide day-to-day IT support to staff across remote locations, ensuring timely resolution of technical issues Manage and respond to IT support tickets, including troubleshooting hardware, software, and access issues Escalate complex issues to internal teams or external vendors as needed Track ticket volume, resolution time, and recurring issues to identify trends and improvement areas Report on IT support performance against agreed service levels System, User & Client Support Support users across Windows and Mac operating systems, Microsoft 365 applications, and collaboration tools Manage user accounts, including onboarding, offboarding, access provisioning, and password resets Assist in maintaining system functionality and performance through troubleshooting and updates Onboarding and offboarding 365 tenants and other client tools/software Hardware & Equipment Management Set up, configure, and maintain laptops, desktops, and peripheral equipment (monitors, printers, conference room equipment) Track and manage IT equipment inventory and software licensing Ensure all office IT equipment is operational and properly maintained Manage equipment procurement requests and coordinate replacement/disposal of aging hardware Ensure secure data wiping and disposal of retired equipment Network & Remote Connectivity Troubleshoot VPN, Wi-Fi, and remote connectivity issues for distributed staff Support and maintain network equipment (routers, switches, firewalls) across office locations Coordinate with ISPs or network vendors on outages/connectivity issues Security & Compliance Support enforcement of IT security policies, including endpoint protection, MFA, and access controls Monitor for and escalate potential security incidents (phishing, suspicious access, data loss) Support compliance with data privacy requirements relevant to client and staff data Vendor & License Management Manage relationships with IT vendors and service providers as needed (support contracts, renewals, SLAs) Track software licensing costs and renewal dates to avoid lapses or overspend Backup & Business Continuity Support data backup processes and assist with disaster recovery procedures as needed Assist in maintaining business continuity plans for IT systems Documentation & Process Support Assist in developing and maintaining IT documentation, including user guides and internal procedures Support process improvements to enhance efficiency and consistency in IT support services Training & User Enablement Provide basic training and guidance to staff on systems, tools, and IT best practices Support onboarding of new employees, including setup and orientation to IT systems All other duties as assigned ## Related Videos - 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