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# Senior Technical Support Specialist (Full Time)

- **Company:** Pebble Beach
- **Location:** Del Monte Forest, CA, United States
- **Experience:** Expert
- **Salary:** $83,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Networking Basics
- **Published:** August 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b59a2d16b9eaeb0b

## About the Role

* 5 years of help desk or technical support experience.
 * Excellent problem-solving abilities and communication skills.
 * Deep technical experience is required for this role.
 * Excellent, demonstrated troubleshooting and problem-solving skills.
 * Extensive experience in a Windows environment.
 * Understands basic networking.
 * Is proficient in building and maintaining Active Directory environments.
 * Demonstrates strong deductive reasoning.
 * Self-motivated, independent learner and team player.
 * Enjoys helping others and has a can-do attitude.
 * Is knowledgeable about hardware, software, networks and how it all goes together.
 * Must be a self-motivated team player.
 * Good at conveying complex ideas and likes to solve technical challenges.
 * Valid California driver's license with less than 2 points.
 * College degree required OR related experience demonstrating qualifications.

## Description

* Ensure smooth operation of our Windows environment
 * Know how to set up new users in an Active Directory environment and establish best practices
 * Provide troubleshooting and escalated tier support to Tech support team
 * Be proficient in desktop, laptop and device deployment using modern technology
 * Set standards and drive excellence to deliver World Class Service. Advocate to simplify the environment for employees while balancing security
 * Work collaboratively with other teams; infrastructure, applications, etc.
 * Research, analyze, and recommend desktop PC, printer upgrades and/or replacements and other desktop related software. Be part of the team that makes recommendation of other Technology software and hardware. Have a passion for technology solutions.
 * Manage the distribution and installation of new software and software updates for all company PC's and related systems in tandem with the Applications' team.
 * Diagnose and correct hardware, software and networking problems, including user errors, configurations errors, and bugs.
 * Provide overnight/after-hours maintenance when business needs dictate
 * Provide 24-hour on-call support service as dictated by department schedule.
 * Comply with all Pebble Beach Company safety and health policies and procedures.
 * Work independently to provide first line technical support with ability to work weekends and after-hours support as required.
 * Other tasks as assigned by management.


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