> Markdown version of [/jobs/ext/2634842-dispatcher-and-plumbing-administrator](https://www.wearedevelopers.com/jobs/ext/2634842-dispatcher-and-plumbing-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Dispatcher and Plumbing Administrator - **Company:** SWIFT - **Location:** Charlotte, NC, United States - **Salary:** $52,000.0 - $66,560.0 - **Contract:** Permanent contract - **Skills:** Microsoft Office, Routing, Workday - **Published:** August 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f16123acf5ff455e ## About the Role * High school diploma or equivalent; administrative or customer service experience preferred. * Previous dispatching experience, preferably in plumbing, HVAC, electrical, or another home service industry. * Strong organizational and multitasking skills. * Excellent verbal and written communication skills. * Proficiency in Microsoft Office and dispatch software (such as ServiceTitan, Housecall Pro, or similar). * Ability to work in a fast-paced environment and prioritize multiple tasks. * Strong attention to detail and problem-solving abilities. * Professional, dependable, and customer-focused attitude. Preferred Skills * Knowledge of plumbing terminology and service processes. * Experience with scheduling, routing, and technician dispatch. * Basic bookkeeping or invoicing experience. * Ability to remain calm and organized during emergency service situations. Physical Requirements * Prolonged periods of sitting and computer work. * Occasional lifting of office supplies up to 20 pounds. * Ability to communicate by phone and email throughout the workday., * How many years of Service Titan experience do you have? * Do you have experience with scheduling, routing, and technician dispatch? ## Description We are seeking a dynamic and organized Dispatcher and Plumbing Administrator to join our team! In this vital role, you will coordinate plumbing service requests, manage dispatch operations, and oversee logistics to ensure seamless communication between clients, field technicians, and suppliers. Your proactive approach will help optimize plumbing project workflows, maintain compliance with industry regulations, and deliver exceptional customer service. This position offers an exciting opportunity to contribute to a fast-paced environment where your organizational skills and technical knowledge will make a real impact., The Dispatcher & Plumbing Administrator is responsible for coordinating daily service calls, scheduling technicians, providing excellent customer service, and supporting the administrative operations of the plumbing department. This role ensures efficient communication between customers, technicians, and office staff while maintaining accurate records and helping the business operate smoothly., * Answer incoming customer calls and respond to service inquiries professionally. * Schedule and dispatch plumbing technicians based on availability, location, and job priority. * Monitor technician schedules and adjust routes as needed throughout the day. * Communicate appointment confirmations, delays, and updates to customers. * Create and manage work orders in the company's dispatch software. * Maintain accurate customer records, job notes, and service histories. * Coordinate emergency and after-hours service requests. * Prepare estimates, invoices, and service documentation. * Process customer payments and assist with billing questions. * Order and track plumbing materials and supplies when needed. * Assist with warranty claims, permits, and vendor communications. * Support the office with filing, reporting, and other administrative tasks. * Work closely with technicians and management to ensure timely job completion and customer satisfaction. ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) - [WeAreDevelopers LIVE - How DevRel Makes Tech More Human](https://www.wearedevelopers.com/videos/2149-wearedevelopers-live-how-devrel-makes-tech-more-human) ## Related Articles - [Basic And Advanced Networking in Dart and Flutter](https://www.wearedevelopers.com/magazine/112-basic-and-advanced-networking-in-dart-and-flutter) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)