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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** Planet Aid - **Location:** Elkridge, MD, United States - **Experience:** Starter - **Salary:** $52,000.0 - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Business Software, Computer Networks, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Office Suite, TCP/IP, Wi-Fi Technology, Information Technology, Laptops, Gsuite, Zendesk, Servicenow, User Accounts - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3cc3d5bfb27260a5 ## About the Role * High school diploma or equivalent required; Associate's degree or coursework in IT, Computer Science, or related field preferred * 0-1 year of experience in a help desk, customer service, or technical support role (internships count) * Basic understanding of Windows and/or macOS operating systems * Familiarity with common business software (Microsoft Office/Google Workspace, email clients) * Strong communication skills and a customer-service mindset * Ability to explain technical concepts to non-technical users in a clear, patient manner * Strong problem-solving skills and attention to detail * Ability to prioritize and manage multiple support tickets simultaneously * Comfortable performing physical work such as installing cabling, mounting equipment, and working with tools * Valid driver's license required; ability and willingness to travel to different company locations * Ability to lift and move IT and installation equipment (up to 40 lbs), including working with ladders and in tight spaces (ceilings, closets, wiring runs) Preferred: * Experience with ticketing systems (e.g., Zendesk, ServiceNow, Jira Service Management) * Basic knowledge of networking concepts (Wi-Fi, VPN, TCP/IP basics) * Experience supporting Active Directory / Microsoft 365 environments ## Description Join a mission-driven organization making a global impact! Planet Aid collects and recycles used textiles to protect the environment and support sustainable development in communities around the world. This role provides first-line technical support to employees and reports directly to the Systems Administrator. We're looking for a go-getter who's comfortable wearing multiple hats, willing to get their hands dirty, and ready to travel to different company locations for hands-on work such as security camera and cabling installations. It's a great opportunity for someone early in their IT career to build foundational troubleshooting, customer service, and physical infrastructure skills in a supportive, fast-paced environment. What You'll Do Help Desk & IT Support Duties * Respond to help desk tickets, phone calls, and emails, providing timely and professional first-line technical support * Troubleshoot and resolve hardware, software, printer, and connectivity issues for desktops, laptops, and mobile devices * Set up new user accounts, workstations, and equipment, including software installation and configuration * Reset passwords and manage user access requests in accordance with company security policies * Document all support interactions, resolutions, and recurring issues in the ticketing system * Escalate unresolved or complex issues to Tier 2/3 IT staff with clear documentation * Maintain inventory of IT equipment, including tracking assignments and basic asset management * Assist with onboarding/offboarding of employees from an IT equipment and access standpoint * Provide basic support for common business applications (email, video conferencing, office software) * Follow up with users to confirm issue resolution and ensure satisfaction * Contribute to and help maintain the internal knowledge base of common issues and solutions Field & Physical Installation Duties * Assist with the installation, setup, and basic maintenance of security cameras and related surveillance equipment * Assist with installation of network and low-voltage cabling, including running cable, mounting hardware, and basic wiring work * Travel to different company locations as needed to support installations, equipment setup, and on-site troubleshooting * Take initiative on hands-on physical tasks (mounting equipment, working in ceilings/closets, minor cable runs) - a willingness to "get your hands dirty" is essential ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)