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# IT Deskside Support

- **Company:** HCL Technologies
- **Location:** Parkersburg, WV, United States
- **Experience:** Experienced
- **Salary:** $39,000.0 - $61,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Health Informatics, Desktop Computing, Information Technology Operations, Networking Basics, Peripherals, Servicenow
- **Published:** August 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=eadb31895861509f

## About the Role

* Minimum 4+ years of experience in:
 * Deskside IT Support
 * Field Support or Onsite IT Operations
 * Experience supporting enterprise or healthcare environments preferred.

Technical Skills

 * Strong hands-on experience with:
 * Windows desktops and laptops
 * Common peripherals and printers
 * Basic networking concepts
 * Remote support coordination tools
 * Familiarity with ITSM tools (preferably ServiceNow).

## Description

The IT Deskside Support Engineer is responsible for delivering hands-on, onsite technical support within healthcare facilities to ensure device reliability, end-user productivity, and zero disruption to clinical and business operations. The role provides physical presence and smart-hands capabilities that cannot be fulfilled remotely, especially in environments where uptime, speed, and accuracy directly impact patient care.

This position is a critical extension of healthcare IT operations, bridging Service Desk, Infrastructure, Network, Security, and Application support teams by executing physical, device-level, and site-specific support activities. The role requires strong technical capability, disciplined process adherence, high situational awareness, and strict compliance with healthcare safety, access, and security standards.


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