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# IT Support Manager

- **Company:** Hanyangeng USA Inc
- **Location:** Leander, TX, United States
- **Experience:** Experienced
- **Salary:** $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Software Documentation, Desktop Computing, Inventory Management Software, Virtual Private Networks (VPN), Windows Servers, Network Architecture, Software Engineering, Wi-Fi Technology, Information Technology, Laptops, Network Server
- **Published:** August 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cce63b99a7789100

## About the Role

* Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)
 * 5+ years of experience in IT support/systems, including experience leading or supervising IT staff or projects
 * Proven experience managing servers in a Windows Server/Active Directory environment
 * Strong background in computer/PC setup, hardware installation, and maintenance
 * Proficiency troubleshooting Microsoft 365/Outlook and related software issues
 * Experience overseeing IT asset management, inventory tracking, and vendor relationships
 * Strong leadership, organizational, and problem-solving skills, with the ability to manage competing priorities independently
 * Certifications required: CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate
 * English required; Korean proficiency a plus given company communication needs

Job Type

 * Full-time

## Description

Hanyang ENG is seeking an experienced IT Manager to lead our company's IT infrastructure, systems, and end-user support function. This role owns the strategy, planning, and oversight of servers and network infrastructure, IT asset management, and the team's day-to-day technical support operations, while also serving as a hands-on escalation point for complex issues., * Lead and oversee the IT support function, setting priorities and ensuring timely resolution of requests received via phone, email, and chat

 * Direct the installation, configuration, and troubleshooting of hardware and software across desktops, laptops, printers, and mobile devices
 * Plan and oversee system upgrades, updates, and routine maintenance schedules
 * Establish and enforce standards for user account provisioning, permissions, and password policies in Active Directory and other systems
 * Oversee network infrastructure and connectivity, including Wi-Fi and VPN troubleshooting escalations
 * Develop and maintain documentation standards for issues, resolutions, and support procedures
 * Own the onboarding and offboarding IT process for new and departing employees
 * Evaluate, negotiate, and approve procurement of IT equipment, ensuring cost-effectiveness, compatibility, and alignment with budget
 * Manage IT inventory and fixed asset management systems, including reporting to leadership
 * Establish and enforce IT policies and data security best practices across the organization
 * Oversee on-site technical support across staff locations (~40 miles), diagnosing and resolving escalated issues
 * Direct the configuration and deployment of local servers supporting site operations with 20+ connected computers
 * Manage relationships with IT vendors and service providers


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