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# IT Engineering

- **Company:** P.C.S. Company
- **Location:** Oakland, CA, United States
- **Experience:** Starter
- **Salary:** $75,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Systems Engineering, Microsoft Azure, VoIP, Cloud Computing, Computer Networks, Microsoft Office, Microsoft Solutions Framework, Windows Servers, Remote Service Software, Microsoft SharePoint
- **Published:** August 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=00a7ca213b1c7024

## About the Role

Requirements: 1-2 Years of experience interfacing with clients' networks and systems

 * College degree preferred - a plus
 * Passion for new technology and creative thinking
 * Excellent customer service skills and confidence explaining technology to business clients
 * Positive attitude towards hard work and commitment to clients
 * Certifications from Microsoft and other leading manufactures a plus
 * Microsoft Office 365 understanding and support skills
 * Microsoft SharePoint a plus
 * Familiar with Computing, Networking, Storage systems.
 * VOIP understanding and support skills a plus.
 * Experience identifying and cleaning virus attacks, such as Ransomware
 * Familiarity with remote support tools and an understanding of connecting to client systems, for trouble shooting.
 * Understanding of Ai from Microsoft, Google and Anthropic

## Description

We are seeking a highly-motivated individual who wants to make an impact supporting the latest technology for our clients. You will assist with supporting our clients with technical trouble shooting and customer service., * Deliver Help Desk and Remote Support to our clients for Microsoft solutions including: Office 365; Azure; Windows Server 2008 - 2013/16, 2019 ,2022 and 2026 Windows Operating Systems (7 Pro; Win 10, WIN 11); on premises solutions; cloud-based solutions; and hybrid solutions.

 * Communicate status of assigned calls through our systems and email, daily
 * Provide remote services to support client networks and systems
 * Seek out new technology options to creatively support clients
 * Interface with partners for sales and support
 * Participate in company meetings and internal training program
 * Stay productive in group and individual settings to maximize effectiveness
 * Excellent Client communication and customer service skills
 * Administrative excellence in: updating company records; documenting client networks; providing follow up services; detailing work performed; obtaining client sign off.
 * Field support for our client base
 * Field Help Desk support including desktops, laptops and server
 * Skills using Ai to perform
 * Create Ai agents for clients


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